Vacancy NameChange Manager (12 Month FTC) Vacancy NoVN1255 Job TypePermanent LocationHatfield Job Details
Change Manager (12 Month FTC)
Contract type:Fixed Term Contract (12 Month FTC)
Location:Hatfield (Hybrid working - 3 days in the office)
Working hours per week:40 hours
Level:Manager
Application Closing Date:Friday 13th March 2026
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value.
We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket,. Not only is Ocado.com the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind, our same-day grocery delivery service.
About the team and the role
We are at an exciting moment in the development of the Ocado Retail business with a broad base of fundamental business change programmes underway which will create step changes within the business. With the successful implementation of the Ocado Smart Platform we are now focused on leveraging the opportunities this presents, and the Transformation team and delivery of effective change are fundamental to this.
The Transformation team is responsible for planning, sequencing, and executing a portfolio of high-impact transformation projects across the business. The team is key to ensuring the organisation is prepared for upcoming changes, managing the end-to-end project lifecycle, and guaranteeing that business benefits are fully realised and changes are successfully embedded.
The Change Manager reports to the Change Lead, forming a core part of the change function within the Transformation team. You will play a key role in collaborating with leaders across the business to develop and implement Ocado Retail’s change and transformation initiatives. You will be responsible for engaging with cross-functional teams to embed our change principles, ensuring the successful delivery of transformation programmes.
This role will involve supporting change in high-profile projects. Your responsibilities will include stakeholder analysis and management, identification and management of change impacts, and the development and delivery of communication and training strategies to aid business adoption.
What you’ll do
1. Develop and implement comprehensive change management strategies to ensure the effective adoption of new processes and technologies.
2. Manage stakeholder engagement, including gathering feedback, addressing concerns, and proactively identifying and mitigating potential risks and roadblocks.
3. Upskill and coach leaders and managers on best-in-class change techniques, fostering a culture of knowledge sharing.
4. Ensure a continuous focus on process optimisation and improvement beyond core change activities.
5. Partner with project managers to ensure high-quality delivery and value-add on expected project outcomes.
Who you are
Essential
6. Experience – Proven experience in managing change initiatives from concept through to execution, ideally within a retail environment.
7. Leadership – Able to lead within a project, representing the change discipline.
8. Communication and Influence – Excellent communication and interpersonal skills, with the ability to influence, adapt to, and understand individual style needs and drivers.
9. Stakeholder Management – Ability to build strong working relationships quickly and work collaboratively with a wide range of departments and specialists, tailoring the approach to effectively influence colleagues with other business priorities.
10. Adaptability – Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs.
11. Curiosity – Enjoy learning new subject matter and comfortable stepping into projects outside of domain knowledge.
12. Project management skills – Ability to manage multiple projects simultaneously and balance competing priorities effectively.
Desirable
13. Change management certification (e.g., Prosci)
14. Experience in an online retail environment.
15. Experience organising training for business teams
What’s in it for you
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.
Everyone’s welcome