Service Engineer – Shift Pattern Location: Citi Group Tower, Canary Wharf Shift Pattern: 4 days on / 4 days off → 4 nights on / 4 nights off (12-hour shifts) About KONE At KONE, our mission is to improve the flow of urban life. We are a global leader in the lift and escalator industry, known for innovation, safety, sustainability and people-first culture. We are proud to support some of London’s most iconic buildings — including Citi Group Tower in Canary Wharf. The Role We are looking for an experienced Service Engineer to join our team supporting a high-profile customer site at Citi Group Tower. This is a critical, customer-facing role, ensuring the safe, reliable and efficient operation of lift and escalator equipment within a demanding commercial environment. You will work a rotating 4 on / 4 off shift pattern, covering both days and nights, delivering exceptional service and maintaining strong relationships with the client. Shift Pattern Details 4 days on (12-hour shifts) 4 days off 4 nights on (12-hour shifts) 4 nights off Key Responsibilities Carry out planned preventative maintenance (PPM) on lifts and associated equipment Respond promptly to breakdowns and call-outs, ensuring minimal downtime Diagnose faults efficiently and carry out repairs safely and effectively Ensure all work is completed in line with KONE safety processes and site procedures Maintain accurate service documentation using digital tools Build strong working relationships with the customer and on-site stakeholders Support continuous improvement and high performance standards on site What We’re Looking For NVQ Level 3 (or equivalent) in Lift Engineering Proven experience working as a Service or Maintenance Engineer Strong fault-finding and troubleshooting skills Ability to work independently on a critical, high-profile site Excellent communication and customer-service skills Strong safety mindset and attention to detail Flexibility to work rotating day and night shifts What KONE Offers Competitive salary with shift allowance Structured overtime opportunities 25 days holiday plus bank holidays Strong pension and benefits package Industry-leading training and development Career progression within a global organisation Supportive, inclusive and safety-driven culture Why Join KONE at Canary Wharf? Work on a prestigious, flagship customer site Be part of a dedicated site team Opportunity to develop your technical expertise in a complex environment Stability, structure and long-term career growth Please note: This role is not eligible for visa sponsorship At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www.kone.com/careers