A well-established Customer Services department, requires a Member Services Support Coordinator to join their team. This role will be providing support with the day-to-day running of all areas of the department: administrative support, helping with general office duties and liaising with members both over the phone and by email. This is a Full Time office based role, situated in the Croxley Business Park. ROLE: * Answering inbound calls. * Managing inboxes for team members on leave. * Printing, packing up and sending Member documentation. * Reviewing outstanding renewals. * Forwarding on and following up on customer invoices. * Recording all documents received relating to a registered claim. REQUIREMENTS: * Excellent communication and organizational skills. * Professional telephone manner. * Customer-centric. * Self-motivated and results driven. * Friendly, a team player and willing to work hard. BENEFITS: * Company pension scheme (auto enrolled) * Voluntary dental after completion of probationary period * Company paid private medical insurance after 6 months employment * Performance-related bonus scheme (subject to bonus scheme rules) * 23 days holiday per year HOURS: * Monday to Friday 9:00am - 5:00pm