Are You Ready to Be the Friendly Voice of Parking Solutions? Chipside, part of the Unity5 group, is looking for enthusiastic and customer-focused individuals to join our relaxed and friendly Call Centre team as Call Centre Agents in our Abercynon office. You will be the vital first point of contact for clients across the country, helping them with everything from paying for parking to managing complex parking permits. This role is a fantastic opportunity to start a career in a supportive environment, with a clear path for growth and development within the wider group! What You'll Be Doing: Generalist Responsibilities: * Quickly and efficiently answer customer calls, meeting our target service level agreements (SLAs). * Process payments for parking sessions and encourage customers to register for online accounts for easier long-term management. * Make necessary changes to existing parking sessions when customers call with issues. * Handle complaints and escalations professionally, working closely with supervisors. * Utilise our internal knowledge centre to become an expert on customer set-up and permit rules. * Process changes and payments for new and renewed parking permits. * Collaborate with supervisors, sharing ideas for product and service improvements to keep customer satisfaction at the core of our operations. Specialist Responsibilities (as you develop): * Manage...