Overview
West Sussex Libraries are looking for a friendly, confident, and resourceful Library Assistant to join our high-performing team at Shoreham-by-Sea Library. Our staff make great things happen in libraries every day - inspiring readers of all ages, helping people get online safely and bringing communities together. As a Library Assistant, you will be at the centre of this service, providing excellent customer support, helping visitors access resources, and ensuring the smooth day-to-day running of the library.
Salary: £24,413 to £24,796 per annum, £3,628 to £3,685 (pro rata for part time)
Contract Type: Permanent
Working Pattern: Part-time (5.5 hours per week) Saturdays only
Location: Shoreham-by-Sea Library, St Marys Road, Shoreham, BN43 5ZA
About the Job
Shoreham-by-Sea is a vibrant local library situated in the heart of the community, opposite the historic St. Mary de Haura Church. We are looking for friendly, enthusiastic, and resourceful individuals who have exceptional digital skills and a genuine passion to make a difference to the local community. It\'s not just about the books! We are looking for someone who understands the power of community and the importance of fostering a love for reading in people of all ages. Library Assistants welcome everyone with a positive attitude and a resilient approach to every request. Providing excellent customer service is central to our library service, creating dynamic and engaging environments. Flexibility, creativity, and initiative are essential qualities for success.
Responsibilities
* Being the dedicated go-to person for customers at the library, passionately helping them with their questions and guiding them to other services.
* Organising and maintaining returned books and other library resources in alphabetical and numerical order.
* Using a variety of IT systems and services confidently and effectively including entering basic data into the library system, such as registering new members.
* Responding to basic enquiries from customers and colleagues, both in person and over the phone.
* Helping with reading recommendations.
* Maintaining, presenting, and processing book stock.
Qualifications
* 4 GCSEs with 9-4 / A-C passes including Maths and English, or equivalent qualification/experience.
* Experience working collaboratively within a team to complete shared tasks.
* Digital skills to effectively assist customers, including navigating emails and accessing the library website, app, and eLibrary.
* Strong communication and customer service skills to engage effectively with the public.
* Capable of managing library resources responsibly and reporting any issues as needed.
* Excellent numeracy and literacy skills to organise resources alphabetically and numerically, as well as to process payments for books at the helpdesk.
* Able to meet set deadlines such as organising and shelving books in a timely manner.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to 3 years referencing and a health check. Equity, inclusion and accessibility is very important to West Sussex County Council. We welcome and encourage applications from everyone, as this helps us build a diverse and talented workforce. We operate a guaranteed interview scheme for applicants that have a disability, are a veteran or are a care leaver. More information can be found on our page.
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