The Branch Manager is a multi-responsibility role and will be fully accountable for all aspects of the branch and the welfare of the building and staff. The position will require a heavy reliance on strong and current operational expertise in all aspects of the operation including the warehouse (where appropriate). The Branch Manager is also responsible for the branch offices performance, sustainable growth, and profitability. They will also require a sound knowledge of finance as well as sales. The role requires a very strong desire to deliver high levels and standards of customer service both internal and external, while maintaining maximum efficiencies.
Salary up to £60k plus car allowance and bonus
Duties Include:
* Ensuring the branch is run in accordance with the directives of the Directors
* Responsible for branch operation performance and results, ensuring sustainable growth and profitability
* Responsible for all department’s P&L, turnover, profitability including month end reporting and debt collection
* Responsibility for producing the budgets for all departments within the branch
* Overall responsibility to ensure operators and compliant to all areas including HMRC, aviation security and H&S.
* Overall responsibility to develop sales opportunities both new leads and those from existing customers/network
* Maximize staff resources and effectiveness (drive efficiency and optimization)
* Ensure the focus of the operational teams is on the customer needs, service delivery and best practice.
* Develop a culture of continuous improvement while building a strong relationship with relevant parties both internal and external
* Identify challenges and provide practical solutions to maintain efficient services
* Control and focus on costs across all aspects of the operation and branch
* Complete understanding of the import/export air/ocean as appropriate for the role
* Key Skills
* Minimum 10 years’ current operational experience/knowledge
* Minimum 5 years’ management experience with proven record of delivering success
* Sales experience and working knowledge of the international transportation/logistics market and cultural differences
* Familiar with financial aspects of the local economy
* Ability to create commitment, give direction and follow up accordingly
* Quality focus
* Motivate and develop people to implement change
* Committed and enthusiastic
* Ability to think and act strategically
* AVSEC training (if appropriate)
* Sales knowledge and awareness
* Thorough understanding of customer needs
* Excellent people and communication skills
* Excellent leadership skills
* Must have excellent written and spoken English