Butler
Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.
As a Butler, you will deliver bespoke and anticipatory service, ensuring every guest experience is seamless from pre‑arrival through to departure. Working closely with colleagues across the hotel, you will build meaningful connections with guests, understand their preferences and create memorable, personalised moments that exceed expectations. This role is ideal for a passionate service professional who thrives on attention to detail and delivering excellence.
Key Responsibilities
1. Provide personalised Butler service throughout the guest journey, from pre‑arrival to departure
2. Anticipate guest needs and proactively deliver thoughtful, tailored experiences
3. Coordinate requests across departments to ensure seamless and efficient service delivery
4. Support the organisation and execution of guest preferences, amenities and special requests
5. Collaborate with other departments to meet service standards
6. Build strong rapport with guests, ensuring comfort, satisfaction and loyalty
7. Handle guest enquiries and concerns with professionalism, discretion and care
8. Maintain accurate records of guest preferences to personalise future stays
9. Uphold St.Regis brand standards and signature service rituals at all times
10. Ensure a safe and secure working environment, following all company policies and procedures
11. Maintain a professional appearance, communication style and level of conduct at all times
12. Take a hands‑on approach to daily tasks, ensuring service consistency and operational support
Core Competencies
We are seeking a refined and service‑driven individual who embodies elegance, intuition and attention to detail. You will demonstrate a natural ability to connect with guests and deliver truly personalised service. You should have:
13. Previous experience in butler service, ideally within a luxury environment
14. A passion for personalised, anticipatory service
15. Excellent interpersonal and communication skills
16. Strong attention to detail and a proactive mindset
17. Ability to work in a fast‑paced, high‑standards environment
18. Confidence in handling guest requests with professionalism and discretion
19. A collaborative approach and ability to work across multiple departments
20. Professional presentation and a commitment to excellence
At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
Financial Rewards
21. Competitive salary designed to recognise excellence
22. Enhanced pension
23. Life assurance
24. Company sick pay
25. Additional holiday allowance
26. Access to BenefitHub's exclusive retail, wellness and travel privileges
27. Friends & Family preferred rates at Marriott hotels worldwide
Career Development
28. Clear pathway for internal promotions and transfers
29. Cross-department training to refine your craft and broaden your expertise
30. Expert-led development programmes
31. Continuous learning through structured programmes
32. Premium e-learning platform access
33. Be part of an exclusive pre-opening experience shaping the future of the property
Wellbeing Support
34. Private Medical Insurance
35. Employee Assistance Programme
36. Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine
37. Food & Beverage discounts across Marriott properties
38. Year-round wellbeing initiatives and wellness activities
Recognition & Appreciation
39. Award programmes celebrating exceptional performance
40. The Astor Awards
41. Distinctive Moments celebration
42. Long service awards
43. Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
44. Vibrant social calendar with team events and engagement activities
*Terms and Conditions Apply
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.