Call Centre Agent (Welsh Speaker)
Remote working
Wescot Credit Services is looking for Welsh-Speaking Call Centre Agents to join one of our outsource campaigns.
We are seeking team players who share our enthusiasm, work ethic, and commitment to 5-star customer service to be the first point of contact supporting Welsh-speaking customers in their preferred language.
As a Call Centre Agent at Wescot, you will:
* Handle inbound and outbound calls, identify patterns, and recognize potentially vulnerable customers.
* Use active listening skills to support our customers in achieving financial wellbeing.
* Show empathy and resilience, be comfortable discussing difficult topics, and deliver tailored solutions with care.
* Pay great attention to detail and enjoy working in a fast-paced environment.
You will start with a 3-week training program. During this remote training, from Monday – Friday: 9am – 5pm, you will learn about our business, clients, systems, and how to best support our customers.
After training, you will transition into weekly shift patterns, with options for either a 37.5 or 40-hour contract. Our operating hours are between Monday – Friday, 8.30am – 6.30pm, and 1 in 3 Saturdays, 8.30am – 1pm, with a day off during the week prior to your Saturday shift.
Your package includes:
* Salary up to £26,313.14 (based on 40 hours per week), depending on experience.
* 31 days holiday (pro-rata), including all bank holidays.
* Discounts and cashback on hundreds of high-street shops.
* Private Healthcare
If you are interested in joining a company committed to its mission for 2025 and beyond, please apply to start your next chapter with us!
See what your future colleagues say: https://youtu.be/fM3-_4cqZdA?si=JtQgVJNc2KGROvZf
Wescot Credit Services is a contact centre working with major UK banks, credit card providers, energy, telecoms, and others to recover debts owed by their customers.
We are proud to be Great Place to Work-Certified through Encore Capital Group in Costa Rica, France, India, Portugal, the UK, and the US.
Diversity and inclusion are very important to us; we value diverse talent and encourage everyone to be themselves at work.
**Please note:** As we are regulated by our clients, successful candidates will undergo a basic credit check and criminal background check. We cannot proceed with interviews if a CCJ, IVA, or Bankruptcy appears on your credit file, or if you lack full right to work in the UK.
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