Location: Newport (primarily based in Cyfannol’s Newport Hwb, with regular use of community locations including Newport Council’s spaces, occasionally home working) Contract Type Permanent (subject to the availability of continued funding after March 31st 2027) Workplace based Hours & Working Pattern 35hrs per week (Full time) Generally, Monday to Friday, with occasional evening and weekend work Flexibility on start and finish times to support a work-life balance Compulsory participation 2nd tier on-call rota (Paid) All team members must work flexibly on occasions to meet the needs of the Charity and the people we support Accountable to: Support Services Manager Purpose of the post: To offer intensive floating support to people with multiple co-occurring needs including challenges linked to substance use, homelessness, mental health, giving particular focus to women who may be experiencing or be at risk of, abuse, harm or violence. You will work closely with the Newport Gateway Team (who will coordinate this service) and the other partner agencies engaged on this initiative striving to meet the housing related support needs of the people engaged, so that homelessness can be alleviated, and accommodation sustained for the long term. You will work closely with your colleagues at Cyfannol ensuring people referred to this service have ready access to all our services, including the Hwb drop in facilities, Horizon sexual violence services and our domestic abuse services. Specific Responsibilities Collaborate with Newport Gateway Team who will coordinate and manage this new initiative, providing all referrals and monitoring progress. Collaborate with the other providers involved in this initiative, working together when requested to support the achievement of the best outcomes for people receiving support. Provide a trauma informed, person led and responsive floating support to people referred to this service Provide people with support needs assessment, risk assessment, safety planning and support planning services. Provide support around identifying and managing any safety and safeguarding concerns and support people to contact any required statutory bodies such as the police or social services when required. Attend case conference meetings and Multi-Disciplinary Team meetings in relation to the people supported. Provide support to people to find, access and retain appropriate accommodation and in doing so, support people with all aspects of ‘housing related support’ in line with the service specification, which includes: Budgeting, organising finances, debt management and accessing welfare benefits. Managing household correspondence. Developing living skills which promote independence. Developing support networks and positive social relationships. Liaise with internal colleagues, ensuring people have ready access to all of Cyfannol’s holistic and integrated domestic abuse and sexual violence services. Provide signposting and referral to external statutory and non-statutory agencies, when people supported wish to be referred into their services. Work closely with the Housing Advice and Prevention team and the service user, supporting them to act and receive support in line with individual’s personal housing plan. Access education, training, volunteering and employment opportunities. Address issues that impact on their physical health or mental health. Developing skills to identify potential risks and maintain or improve the safety of themselves, their property and others. Update case management system(s) Contribute to research, consultation, surveys as required to improve services for people with complex needs. General Responsibilities Contribute to the: Development and achievement of our Vision, Mission and Objectives. Promotion of our values, culture and aspirations. Creation of a safe, supportive and explorative working environment Promotion of Equity, Diversity and Inclusion. Upholding of our Policies and Procedures. It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances. This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use. Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1). A disclosure obtained through the Disclosure and Barring Service is required for all posts. Cyfannol is an organisation with equality, diversity and inclusion at its heart. We welcome applications from all areas of the community. However, we particularly encourage applications from members of our BAME community as well as individuals with disabilities who are currently under-represented within our workforce. Closing Date: 19th November 2025 We operate a rolling recruitment process and may interview suitable candidates as applications are received. We reserve the right to close this vacancy once the position has been filled.