Complex Care Assistant – Location: Liverpool, Childwall. Pay: £14.56 - £15.12 per hour (including holiday pay).
Routes Healthcare is a leading complex care provider that supports people in their own homes with specialist 1‑2‑1 care for clients with complex health needs.
About the Role
This is a complex care position dedicated to providing highly skilled, one‑to‑one care to clients with long‑term complex health conditions in their own homes.
Responsibilities
- Support clients with tracheostomy care, ventilation support, and respiratory needs.
- Manage complex medication regimens and perform clinical observations.
- Provide personal care with dignity and respect for clients with physical disabilities.
- Support PEG feeding and nutritional management.
- Monitor and respond to changes in client condition.
- Work closely with healthcare professionals and families.
- Deliver 1‑2‑1 care in the client's own home, solo or as part of a 2‑person team in double‑up care packages.
- Follow detailed care plans created by our clinical team.
- Maintain accurate care records and clinical documentation.
What Makes Complex Care Different
- Clients have significant clinical needs requiring enhanced skills and training, including long‑term ventilation and tracheostomy care.
- Neurological conditions requiring specialist positioning and care.
- Life‑limiting conditions requiring palliative and end‑of‑life care.
- Complex physical disabilities requiring expert moving and handling.
Shift Patterns & Hours
- Consistent shift patterns with the same client(s).
- Shifts from Monday to Sunday (weekend availability required).
- Day and night shifts available.
- Typical shift length 8–12 hours depending on the package.
- Shift allocation based on business needs and individual availability.
- Commitment to completing full shifts reliably once scheduled.
Career Development
- Routes Academy programme with specialist complex care training.
- Clinical skills training in tracheostomy, ventilation, and PEG feeding.
- Ongoing training and progression opportunities into senior complex care roles.
- Dedicated clinical on‑call team available 24/7.
- Regular clinical supervision and competency assessments.
- Well‑being and mental health support.
Rewards
- Pay: £14.56 - £15.12 per hour (includes holiday pay).
- Staff referral scheme with generous incentives (up to £250 per referral).
- Enhanced rates for specialist skills and night shifts.
What You Need
Essential
- Right to work in the UK without needing employer support.
- At least 6 months paid care experience in the UK, ideally with complex care experience.
- Reliable, compassionate and committed to delivering excellent clinical care.
- Willingness to complete specialist training in complex care skills.
Desirable
- Experience with tracheostomy care, ventilation, PEG feeding or similar clinical skills.
- NVQ Level 2 or 3 in Health and Social Care.
If you are passionate about providing specialist care to people with complex needs in their own homes and want to develop your clinical skills with full training and support, we would love to hear from you.
Routes Healthcare is committed to making lives better through exceptional complex care services.
