BANK Admin Assistant
Band 2/3
Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.
In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as possible. With the recent addition of video‑led virtual consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.
Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re‑build our patients’ lives.
We also offer attractive benefits such as
* tailored personal development to support career aspirations, including accredited clinical and management development programmes
* flexible working arrangements for a work‑life balance that suits you and your needs
* a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes
Sustainability
At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.
Due to increased activity we have a number of exciting roles available within bank as Bank Admin Support and Support Secretaries.
Does flexibility in your work hours appeal to you? Are you available to work a minimum of 6 weeks over a 6 month period (on average)?
Queen Victoria Hospital is looking to increase the amount of people available to work across a number of administrative areas to help support our full‑time workforce continue to deliver an excellent service to the local community of East Grinstead.
Main duties of the job
Dependent upon your skills and experience, you could be asked to work anywhere within the Trust, from covering Reception in our World Class Burns Unit, to providing admin support in one of our Office based Teams. No two assignments will be the same, and can vary from working from one day in a department up to covering a placement of several weeks. We are looking to recruit Admin Staff who can offer a minimum of 3 full days per week.
These roles suit a range of skills and experience, from those just looking to start a career in administration to experienced and trained Medical Secretaries with thorough knowledge and expertise in a clinical setting.
Important information about your application form. An application form is the first time we will get to know what experience you have had, what you want to do and what you can bring to QVH.
As the first part of the shortlisting process we will be evaluating the quality and content of your personal statement, giving examples and evidence where possible against the essential criteria in the attached Job Description.
Detailed job description and main responsibilities
If you are invited to interview you will be advised of any tests you will be required to complete as part of the selection process.
Responsibilities include:
* Establish and maintain electronic and manual filing systems
* Inputting and manipulation of data into relevant computer databases, creating documents, including lists and operational information for internal and external clients
* Administrate and process paperwork within structured ways of working
* Make routine and prioritised appointments either face to face or over the telephone with a diverse customer base where communication barriers can be unique to individual customers.
* Respond to internal and external enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits
* Plan and prioritise completion of daily tasks with the possibility of frequent interruptions which can re‑prioritise daily workloads
* Organise daily tasks (and weekly activities), ensuring team members are aware and updating supervisors, including any work handovers to support business continuity
* Report any issues and / or concerns to supervisor, including task awareness, as appropriate
* To follow Trust standard operating procedures for the type of work assigned to
* To action any post, telephone, e‑mail or written requests as instructed or in line with operating procedures
* To staff clinical reception desks, providing general assistance to team‑members and the public in a positive and friendly manner
Person specification
Qualifications
* Numeracy and literacy qualifications e.g. GCSE or ‘O’ level grade D or above, CSE grade 1, Adult numeracy and literacy or Key skills Level 1 or equivalent qualification.
* Qualification in customer service / administration discipline
Experience
* Previous administration experience
* Use of Microsoft packages
* Experience of Spreadsheets and data
* NHS or health care setting experience
* Customer Service
Knowledge
* Understanding of confidentiality within a Health Care setting
* Basic awareness of IT and IT skills including telephone systems and databases
The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
#J-18808-Ljbffr