Referrals and First Contact, Advice & Guidance Case Worker
Working on Leeway’s Telephone Helpline and Webchat Based in Great hours per week
Hours of work: Monday, Tuesday, and Wednesday between pro rata
Job Purpose:
To provide an effective, supportive and confidential service over the phone or Webchat for people living with or fleeing domestic abuse. To ensure those who are contacting the Advice and Support Line or Webchat are given advice and support around their options. To support women and their children to access Leeway Safe accommodation or Leeway’s Community Service. To follow Leeway’s referral policies and procedures. To support the service coordinator in working towards the best possible outcomes for service users.
Essential Requirements:
1. Relevant qualification and/or experience of working with vulnerable people.
2. An understanding of the impact of domestic abuse on individuals.
3. Experience in administrative and phone helpline and Webchat work.
4. The ability to use Microsoft office.
5. Full driving license, car business insurance & use of a car to travel is essential.
Benefits include:
6. 6% pension contribution
7. Training and continuous professional development
8. 25 days holiday plus bank holidays
9. 6 weeks paid sick leave (after completion of probation)
10. Paid 30 minute lunch
11. 24 hour telephone counselling service
12. Clinical supervision
13. Staff reward ½ day
14. Staff prize draws
15. Gift vouchers
16. Salary advance and loan schemes.