Summary
You will support the Lettings, Facilities Management, and Maintenance teams with the administration required to manage residential properties efficiently and compliantly. This role is ideal for someone who wants to build a long-term career in property or facilities management.
Wage
£14,560 a year
Training course
Business administrator (level 3)
Hours
Monday to Friday 9am to 5pm (1 hour unpaid lunch break).
35 hours a week
Start date
Monday 16 February 2026
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
PLEASE NOTE: Driving license & own transport is required as the office is not accessible by public transport.
* Onboarding new properties and clients, ensuring accurate setup across internal systems (e.g. Street, Goodlord)
* Uploading and maintaining property records, documentation, and key details
* Supporting seamless client setup including welcome communications and WhatsApp messages
* Supporting pre- and post-move-in administration
* Chasing Right to Rent documentation and log all move-in milestones
* Assisting with post move-in tasks to ensure a smooth tenant experience
* Providing day-to-day admin support to Lettings & Maintenance teams
* Logging, tracking, and updating maintenance jobs
* Liaising with tenants and contractors; chasing reports, invoices, and confirmations
* Supporting setup and management of council tax and utility accounts
* Logging and tracking correspondence and resolving bill queries
* Liaising with tenants, landlords, and service providers as required
* Supporting compliance administration and maintain up-to-date property records
* Ensuring accurate document storage, audit trails, and digital filing
* Updating systems, track costs and invoices, and providing general admin support
* Minimum of 6 hours per week spent on apprenticeship work and training
Where you'll work
Marlow, Buckinghamshire, SL7 3RD
SL7 3RD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CT SKILLS LIMITED
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You'll attend monthly 1-2-1 meetings (online via teams every month- NO classroom OR college!) with your tutor and learn about modules including the organisation, stakeholders, relevant regulation, business fundamentals, processes & external factors. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer.
Requirements
Desirable qualifications
GCSE or equivalent in:
None required (grade None required)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Administrative skills
* Attention to detail
* Communication skills
* Customer care skills
* Initiative
* IT skills
* Logical
* Organisation skills
* Problem solving skills
* Team working