People Services Administrator (HR & Payroll)
Remote/Home Based | 35 hours per week, Monday to Friday 9am–5pm | £29,000–£32,000 per annum
For nearly 70 years, Abbeyfield Living Society has provided outstanding housing and care for older people across England. Exceptional care starts with exceptional people — and that includes our People Services team.
We're now looking for a detail-driven and proactive HR & Payroll Administrator to join us at an exciting time of development and continuous improvement.
If you're confident managing HR systems, processing payroll end-to-end, supporting the full employee lifecycle, and ensuring compliance with UK legislation — while delivering a responsive, customer-focused service — we'd love to hear from you.
The Role Of People Services Administrator (HR & Payroll)
This is a varied, hands-on role within a collaborative People Services team. You will be responsible for delivering accurate, timely and effective HR and payroll administration across the entire employee lifecycle — from pre-employment and onboarding through to development and offboarding.
You'll ensure workforce and payroll data is accurate and compliant, payroll is processed correctly and on time, and managers and colleagues receive clear, professional support in line with agreed service standards.
This role is ideal for someone who enjoys both the detail of payroll and the broader scope of HR operations, understands the compliance and audit implications of HR administration, and is motivated to continuously improve systems and processes.
Key Responsibilities
Team & Stakeholder Support
Act as the first point of contact for HR and payroll queries from managers, employees and third parties
Provide guidance on HR policies, procedures and processes
Deliver a responsive service in line with agreed service level standards
Work collaboratively across People Services to ensure a seamless employee experience
Workforce Administration
Maintain accurate and confidential employee records on the HRIS, ensuring GDPR and audit compliance
Support the full employee lifecycle including pre-employment checks, onboarding, contract preparation and updates, probation administration, development processes and offboarding
Prepare contracts, variation letters, policy communications and statutory correspondence
Administer employee benefit schemes including Medicash, Cycle to Work and eye care vouchers
Support absence management, turnover and compliance reporting
Payroll Administration
Prepare, process and reconcile payroll in line with statutory and organisational requirements
Ensure accurate processing of PAYE, NIC, SMP, SSP, pension auto-enrolment and RTI submissions
Maintain payroll data integrity, proactively identifying and resolving anomalies
Generate and review payroll audit reports
Conduct root cause analysis on payroll discrepancies and recommend process improvements
Liaise with HMRC, pension providers and other third-party stakeholders
Respond promptly and professionally to payroll-related queries
People Development Coordination
Support the administration of learning and development programmes
Manage and maintain the Learning Management System (LMS)
Coordinate reporting on training activity and feedback to inform planning
Liaise with internal and external stakeholders to ensure smooth delivery of training activities
Data Integrity, Reporting & Compliance
Ensure all HR and payroll practices comply with UK employment legislation and GDPR
Monitor legislative updates and support implementation of required process changes
Generate and analyse workforce data reports, identifying trends and areas for improvement
Support internal audit requirements and maintain robust data management processes
Process Improvement
Identify opportunities to automate and streamline administrative processes
Support system enhancements and ongoing optimisation of HR and payroll systems
Contribute to continuous improvement initiatives across People Services
What We're Looking For
We're seeking someone who combines strong technical expertise with a proactive, service-focused mindset. You are organised, analytical, discreet, and comfortable working in a busy, fast-paced environment where accuracy and confidentiality are essential.
Essential
A foundation-level HR qualification (Level 3 CIPD) or willingness to work towards
Strong knowledge of UK employment legislation, HR Policies and payroll requirements (PAYE, NIC, SMP, SSP, RTI, pensions) and GDPR.
Proven experience in HR and payroll administration within a UK organisation
Experience processing payroll end-to-end, including reconciliation and audit reporting
Experience using HRIS and payroll systems (Dayforce desirable)
Proficient in Microsoft 365, particularly Sharepoint and Excel
Strong organisational and time management skills with the ability to manage competing priorities and meet tight deadlines
Strong analytical skills and attention to detail with high levels of accuracy
High curiosity and problem solving skills, identifying trends and ensuring data integrity.
Experience identifying and implementing process improvements
Excellent communication and stakeholder management skills
High levels of confidentiality and discretion
Desirable
Experience using Dayforce HR & Payroll
Experience within the care, housing or regulated sector
Experience administering an LMS and coordinating apprenticeship programmes
Recognised payroll qualification or additional HR certifications
Experience supporting administrative or system improvement projects
Why Join Abbeyfield Living Society?
Meaningful work in a values-led organisation
Remote working
Supportive and collaborative People Services team
Opportunity to contribute to system and process improvements
A role where your expertise directly supports the delivery of exceptional care
Claim back healthcare expenses with Medicash
Comprehensive induction and training
Pay progression within role based on skills and contribution
Learning and career development opportunities – Support with on-the-job qualifications
Occupational sick pay
Company pension and life assurance
Employee Assistance Programme
Discounted gym membership
Cycle‑to‑work scheme
Shop and save vouchers
Opportunity to obtain Blue Light Card discounts
A menopause‑friendly accredited organisation
Ready to bring your HR and payroll expertise to an organisation that values both precision and people?
Apply today and help us deliver a People Service that's as exceptional as the care we provide.