Head Bartender
Location: Hoar Cross Hall, Staffordshire
Full time
About Us:
Set in the heart of picturesque Staffordshire, Hoar Cross Hall is a luxurious spa resort that combines the charm and grandeur of a stately home with the indulgence of world-class spa experiences. Our estate is renowned for its exquisite dining venues, beautiful gardens, and exceptional service, making it a sought-after destination for guests seeking relaxation and luxury.
At Hoar Cross Hall, we pride ourselves on treating every guest like family and creating memorable experiences that last long after their visit. Our commitment to excellence drives everything we do, and we are always on the lookout for passionate individuals who share this vision.
Join us, and you’ll be part of a team that nurtures talent, fosters growth, and provides the opportunity to develop within an award-winning environment.
About the Role:
As Head Bartender, you will play a key role overseeing all aspects of the operations of our
bars which includes crafting unique drink menus for our guests to enjoy, managing the bar
staff and stock levels, and ensuring our high levels of service are maintained.
You will be part of an energetic and fun team that is dedicated to delivering amazing experiences, from serving delicious cocktails to ensuring every guest leaves with a smile. Whether you're welcoming guests, offering cocktail recommendations, or assisting in other food and beverage services, your role will contribute to creating unforgettable memories for our guests.
This is a fantastic opportunity to advance your career within the hospitality industry at a prestigious, award-winning resort.
Why Join Us?
* Work in a stunning, historic estate committed to excellence in hospitality.
* Competitive rate of pay and generous benefits package.
* Complimentary access to our leisure and spa facilities.
* Free lunch provided daily through our staff canteen.
* Celebrate your work anniversaries with a Complimentary Spa Day.
* Access to an Employee Benefits Program.
* Free parking on-site.
* Discounts on overnight stays and spa days for you and your guests.
* 30% discount on food and drink across our venues.
* Comprehensive induction and training program.
* Opportunities for professional development and career advancement within a luxury environment.
Key Responsibilities:
* Ensure proper stocking of bar supplies, including alcohol, mixers, glassware, and
other essentials.
* Enforce compliance with alcohol laws and regulations.
* Develop and prepare high-quality cocktails, including the creation of prebatched
drinks, house-made syrups, infusions, and garnishes.
* Develop and curate an exciting and innovative drink menu that reflects current
trends and appeals to our guests.
* Understand menu content, menu changes, and promotional activities.
* Lead and supervise the bartending team, providing training, guidance, and
feedback.
* Foster a positive team environment and ensuring a cohesive and efficient team.
* Provide training and mentorship to ensure all staff meet the high standards
required
* Provide guests with a personalised service, recommend drink selections, and
ensure a memorable experience.
* Ensure consistency in drink preparation and presentation across all staff.
* Monitor and manage bar inventory, including conducting regular stock counts and
placing orders as needed.
* Track sales and manage wastage to ensure profitability.
* Reconciliation of bar takings at the end of each shift.
* Ensure bar and seating area is cleaned after every shift.
* Change barrels as and when required & cleaning of beer pipes when required.
* Adhere to all licensing regulations as specified by the licensing laws.
* Provide the service of drinks to the standard as stated in the SOP guidelines.
* To Keep front and back of house areas clean, tidy and set up for any function in
line with BEOs and to comply with all closedown and setup procedures.
* Be able to answer guest queries in a polite and helpful manner.
* Comply with current opening and closing shift procedures.
* Provide the service of drinks under the current Weights and Measures Act
* Provide excellent service to all customers, addressing any complaints or
concerns in a professional manner. To immediately inform the supervisor or
manager on duty of all cases.
* Work closely with fellow bartenders, servers, and management to ensure smooth
operations and a unified approach to sales.
* To be part of the guests’ journey from the moment they arrive to the time that
they leave, offering a “home from home” surrounding and service feel yet in a
professional manner.
* Ensure adherence to all workplace health and safety regulations.
* To use all COSHH & food hygiene guidelines
Personal Specification:
Essentials:
* Previous experience in a similar role within the hospitality industry, particularly in bar service.
* A good understanding of cocktail preparation, liquor licensing, food hygiene, and quality standards.
* Ability to work well under pressure in a fast-paced environment while maintaining attention to detail.
* Excellent interpersonal and communication skills to engage with guests and team members alike.
* Ability to maintain a positive attitude and professional appearance at all times.
Desirables:
* Experience handling large volume covers and working in high-demand settings.
* Food Safety Training or a willingness to undertake training.
* Experience working in a hotel or spa environment, where a premium guest experience is paramount.
Further Information:
* Full flexibility is essential, as you will be required to work as needed, including bank holidays and weekends to meet the needs of the business.
* 40 hours per week - 5 days out of 7 per week.
* Please note that due to our rural location, there are no public transport links, therefore access to your own reliable mode of transportation is strongly recommended.
* At this time, we are unable to guarantee an offer of visa sponsorship, so candidates must have the right to work in the UK independently.
Join Our Family:
At Hoar Cross Hall, we believe in fostering a family-like atmosphere where every team member is valued. People say you can’t choose your family, but here, we choose YOU to be part of ours.