Medical Secretary
Platinum Medical Centre, NW8 7JA
Full-time, 37.5 hours per week, Monday-Friday
Shifts: 9AM - 5PM (flexible to suit as long as the hours worked cover the clinics)
This role is permanently on site
Contract: Permanent
We’re looking for a highly experienced Medical Secretary to join our team based in the Platinum Medical Centre. In this role you will be supporting 3 Consultant Neurophysiologists and 3 physiologists.
As a Medical Secretary you’ll be responsible for ensuring the continued provision of the highest quality of secretarial and administrative support. Duties will include providing full secretarial support to consultants, being responsible for the appropriate management of patient appointments, liaising with patients and hospital staff as required in order to facilitate this. You will also undertake any other duties as called upon to carry out by the Practice Manager.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a support role, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you’ll do:
1. Provide full secretarial support to the Consultants practice (including audio-typing of clinical/non-clinical material, reports etc) including those of a sensitive nature, whilst maintaining confidentiality.
2. At consultants’ request arrange admissions, request investigations and obtain test results using hospital data systems. Draw consultants’ immediate attention to results deemed abnormal or urgent.
3. Manage other correspondence and telephone contacts appropriately.
4. Manage the reception, greet patients and visitors with a friendly and professional demeanour, ensuring they feel supported and valued from the moment they arrive.
5. Maintain and file accurate patient records, including appropriate patient case note filing, and preparation of relevant clinic notes prior to Outpatient Clinics.
What you’ll bring:
6. Must have Medical Secretarial or similar experience.
7. Experience in a patient-facing/customer facing role.
8. Significant understanding of Medical terminology.
9. Strong, accurate typing skills are essential.
10. Computer literacy.
11. Excellent communication skills.
12. Neurophysiology/Physiology experience is desirable
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Medical Secretary you’ll be eligible for:
13. 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
14. Private Healthcare Insurance for treatment at our leading hospitals
15. Private pension contribution which increases with length of service
16. Season Ticket Loan and Cycle to Work scheme
17. Group Life Assurance from day one
18. Critical illness cover
19. Enhanced Maternity and Paternity pay
20. Corporate staff discount for all facilities including Maternity packages at The Portland
21. Comprehensive range of flexible health, protection and lifestyle benefits to suit you
22. Discounts with over 800 major retailers
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
23. Unique and Individual: We recognise and value everyone as unique and individual
24. Kindness and compassion: We treat people with kindness and compassion
25. Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
26. Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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