INTERNAL APPLICANTS MUST APPLY VIA MYSELF NLC5 £26,991 - £28,665 We are looking for an individual with experience of working within a fast-paced HR customer service role. The ideal candidate will be enthusiastic, possess excellent interpersonal, communication and customer service skills with attention to detail, to ensure high levels of accuracy of HR transactional processes. Reporting to the Senior People Operations advisor, you will work with the People Operations Team within the Employee Service Centre, delivering day-to-day operational HR transactional activities across the employee lifecycle. You will ensure a seamless process for both employees and the managers. As an Advisor, your responsibilities will primarily involve managing employee changes, including work pattern changes, position transfers, hours and salary changes, allowances, issuing of contracts and variations, and maintaining accurate personal files. You should be educated to National 5 qualification (or equivalent), and able to support employees and managers in understanding HR transactional processes, ensuring adherence and compliance with policies, procedures, and legislation. You will have strong numeracy skills as well as being IT literate, with the ability to quickly learn iTrent system and Microsoft applications. You should have the ability to embrace change, be actively open and receptive to support digital transformation within HR, including employee and manager self-service. This post is temporary for a period of 6 months. If you would like some more information please contact Shona Shirkie, HR Compliance & Audit Team Lead: shirkies@northlan.gov.uk Working here at North Lanarkshire Council If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of benefits available to you, find out more at work well NL. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career. For more information on local authority careers visit the myjobscotland career hub North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy. Click here to see our Recruitment Charter. *For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work. North Lanarkshire Council has reached its current allocation of Certificates of Sponsorship and, as a result, we are unable to provide visa sponsorship at this time. We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description. We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description. North Lanarkshire Council is committed to KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People. The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link. Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151. The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.