One of our local manufacturing clients based in Aylesbury is looking for an experienced and enthusiastic individual to join their expanding team as a Repairs Coordinator. This is a full-time permanent role. To successfully perform the role, the individual will need to have a background in Customer Service or After Sales.
Main Purpose of your job
To complete the repairs process from initial customer enquiry, through quotation to job completion
Responsibilities
- Manage customer enquiries from initial request through survey and quoting stage to job completion
- Raise job packs and files and mark on the job board. Manage and plan ongoing jobs
- Liase with Engineers Supervisor and Purchase manager, to ensure accurate job timing and scheduling of work appropriate to customer needs
- Produce quotes, including costings and calculations where necessary. Production of reports for job completion in accordance with customer requirements
- Ensure completed jobs are forwarded for pricing and invoicing procedure
- Respond to customer queries/complaints resolve where possible. To escalate to appropriate level if required
- Hold and maintain accurate and up to date customer record information
- All tasks to be completed in accordance with the Quality Assurance policy and procedures
Knowledge
IT – Microsoft Word Excel and Outlook
Skills
- Excellent communication and interpersonal skills
- High level of organisation, and proven track record of p...