We are currently looking for multiple Customer Care Agents at Gatwick Airport. Working as a member of the Passengers with Reduced Mobility (PRM) Team, you will be responsible for the transfer of PRM or those needing assistance from the aircraft to the terminal building or from the terminal building to the aircraft.
Main Duties
* Always ensure that you maintain the highest standards of personal hygiene and appearance in accordance with Uniforms Standards Policy.
* Responsible for reading the daily brief and ensuring up to date with any operational/terminal changes.
* Assist special assistance passengers through the terminal to and from the aircraft door and assist with the transfer into their seat or wheelchair through safe manual handling techniques. Being professional, polite, and courteous always.
* Perform Customer Care Agent (CCA) duties as directed by Operations Control. Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy (if you in a possession of valid driving licence & have received relevant training, you are expected to operate a buggy), as depicted by their categorisation.
Whats Required
1. Always happy to help and support others
2. Work in a physically demanding role
3. Basic IT skills
4. Flexiable to wo...