Make a meaningful difference at the heart of adult services.As Senior Community Health Navigator, you'll play a pivotal role in supporting adults across BSW (BaNES, Swindon & Wiltshire) by leading and coordinating the day-to-day operations of the Community Health Navigator and Administration team. You'll provide clear, supportive line management, overseeing workload allocation, performance, absence management, one‑to‑ones, appraisals and training - helping the team deliver high‑quality, timely support.This is a fast‑paced, people‑focused role that suits someone highly organised, proactive and confident in their communication. You'll work closely with clients and stakeholders, handling sensitive and confidential information with care, empathy and professionalism, and knowing when to collaborate with the wider multidisciplinary team. If you thrive on responsibility, value teamwork and want to have a real impact on community health services, this could be the perfect next step for you.What You'll Be DoingOversee the day‑to‑day management of the Adult Administrator and Community Health Navigator SPA workforce, ensuring effective rotas are in place and adapted as needed to maintain full service coverWork in line with guidelines and protocols, collaborating closely with clinical colleagues to support safe and effective service deliveryDevelop, review and maintain robust processes for the adult administration function to support operational efficiencyLead on the recruitment of administration staff, including shortlisting, interviewing, induction and ongoing trainingMaintain oversight of HealthRoster, ensuring accurate completion and booking of bank shifts where requiredManage telephony performance, referral management and scheduling of clinical appointments on SystmOne, ensuring patients are seen within contracted waiting timesProvide direct line management to the administration team in line with HR policies, including one‑to‑ones, appraisals, performance management and staff developmentEnsure clear, timely communication across the administration team and maintain strong working relationships with clinicians and managersContribute to BSW Adult SPA team meetings, Datix investigations and the embedding of learning into team processesPrepare and summarise data to support reporting and service improvementAct as a friendly, professional first point of contact for service users, handling sensitive and confidential information with empathy and discretionWork flexibly and provide cover for colleagues when required, undertaking additional duties as delegated by the line managerPlease see job description attached for full details of the role.Package DescriptionAs a Senior Community Health Navigator, you'll be part of our valued team based at Jenner House, Avon Way, Langley Park, Chippenham. You will feel valued within HCRG Care Group, receiving access to exclusive rewards and benefits including:A salary of £27,674 - £30,557 with access to our group pensionFree tea, coffeeand milk at your base locationMembership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to youAccess to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest ratesOnline and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counsellingAccess to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning EnterpriseAn open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each yearEssential CriteriaGCSE (A–C) or equivalent in Maths and EnglishSupervisory or line management qualification or equivalent experience (e.g. NVQ Level 4)At least 2 years' administrative experience, including direct line managementStrong IT skills, with working knowledge of Microsoft Office (Outlook, Word, Excel) and accurate keyboard skillsExcellent communication, organisation and planning skills, with the ability to prioritise in a busy environmentAbility to work effectively as part of a team, using discretion and maintaining confidentialityDesirable CriteriaExperience within adult health or social careKnowledge of medical terminology and clinical systems/databasesExperience of minute taking and wider office proceduresAbout the CompanyWe change lives by transforming health and care.Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes.We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services.Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team.We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.While it doesn't happen often, sometimes a role is very popular, and we'll need to close it earlier than the date we've shown here. If you're keen to join our team, we'd love to hear from you so please apply as soon as you can.As you'd expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.Finally, we need to let you know that the company you'll work for is part of HCRG Care Group Holdings Limited and by applying for this job we'll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.