Job Description
Operations Manager – Lead the Next Chapter of a High-Impact Social Enterprise
Location: Birmingham City CentreHours: Full TimeSalary: £ hours)
A rapidly growing social enterprise is seeking an outstanding Operations Manager to drive its next phase of national expansion.
The organisation delivers programmes across the UK supporting mental health resilience, employability, education, and reducing reoffending. Working in prisons, probation, youth services, schools, and communities, it consistently achieves strong, independently verified outcomes.
As demand increases and the CEO steps back from daily operations, this role offers a rare chance for a motivated leader to take ownership of operational delivery and help shape a respected, mission-driven organisation.
A Unique Leadership Opportunity
Ideal for someone who thrives in a values-led environment, enjoys building strong systems, and is energised by turning ideas into scalable, measurable impact.
Your Responsibilities
Strategic Development
* Co-create and implement the growth roadmap
* Identify and build new opportunities and partnerships
Operational Leadership
* Lead programme operations and delivery teams
* Strengthen systems, processes, and performance frameworks
* Ensure consistent, high-quality delivery
Partnership & Stakeholder Management
* Manage relationships with commissioners, funders, and partners
* Represent the organisation across sectors
* Support therapists, facilitators, and delivery staff
You May Be a Great Fit If You…
* Are both strategic and hands-on
* Have experience in programme delivery, service operations, or scaling organisations
* Understand justice, youth, mental health, education, or social enterprise sectors
* Value systems, workflows, and performance tracking
* Communicate clearly and manage relationships well
* Work effectively independently and in an agile team
This Role Could Suit Someone Who Is…
* An experienced manager in the charity, social enterprise, youth, justice, or mental health sectors
* A consultant seeking a long-term leadership position
* A corporate professional transitioning into social impact
Why This Role Stands Out
* Influence the organisation’s future direction
* High autonomy and genuine leadership responsibility
* Flexible working
* Clear progression potential, with scope for incentives or co-directorship
* National social impact
Key Responsibilities
* Project and team management
* Coordinating service delivery
* Managing performance systems and databases
* Data analysis and report writing
* Stakeholder relationship management
* Policy updates and compliance
* Supporting new initiatives and organisational growth
Essential Skills & Experience
* Proven operational management
* Understanding of at least one relevant sector
* Experience with contracts, partnerships, or programme delivery
* Strong organisation, communication, and reporting skills
* High attention to detail and initiative
Desirable
* Governance or policy awareness
* Experience supporting NEET young people or individuals facing complex barriers
* Third or public sector experience
* Knowledge of IPS, trauma-informed practice, or other evidence-based models
Qualities
* Positive, proactive, and solution-focused
* Organised, trustworthy, and discreet
* Creative, resilient, and adaptable
This is a rare opportunity to help shape a bold, mission-driven organisation at a defining moment—and to change lives across the UK.