And the job listing Expires on September 18, 2025
Full-Time Job Hospitality, Events & Tourism
Join Our Team at Hampton Inn & Suites – Where Hospitality Meets Opportunity!
Are you a dynamic sales professional with a passion for hospitality and a drive to exceed expectations? The Hampton Inn & Suites – Grand Rapids Downtown is seeking a motivated and results-oriented Sales Manager to assist with implementing hotel sales strategies and create memorable experiences for our guests and clients. This is your chance to be part of a trusted name in hospitality, where your creativity, leadership, and relationship-building skills will directly impact our success. If you thrive in a fast-paced environment and love turning opportunities into wins, we want to hear from you!
ESSENTIAL JOB FUNCTIONS:
* Develop and execute marketing and sales strategies for each hotel/deployed segment (Marketing Plan, Quarterly action plans)
* Execute key brand initiatives
* Ensure brand website has correct and relevant information
* Demonstrate guest service by responding to guests’ needs promptly and with enthusiasm
* Knowledge of all corporate and group business in the market and where that business stays
* Solicit new business from key demand generators by deployed segment
* Identify and maintain communications with the hotel’s key accounts and re-solicit repeat business
* Develop relationships within community to strengthen and expand customer base
* Attend local networking, trade show, and CVB events
* Market the hotel through local advertising, blitzes, direct mail, etc.
* Read and understand sales budgets while meeting and/or exceeding budgeted revenue
* Participate in weekly revenue meetings
* Complete Displacement Analysis as needed
* Complete weekly and monthly sales reports
* Review daily reports for new opportunities and analyze for revenue opportunities
* Analyze competition’s strengths and weaknesses for each market segment
* Meet or exceed weekly/month activity goals (site tours, sales calls, tele-prospecting and cold calls)
* Maintain account files in sales CRM with all activities tracked for each account
* Create customer correspondence as required – sales agreements, proposals, bi-annual account reviews and thank you letters
* Confirm all groups and meeting details prior to arrival
* Communicate with hotel team for execution of group’s needs (BEO’s and group resumes)
* Greet meeting/event contacts for each meeting and confirm clients’ expectations. (GM/AGM to assist)
* Maintain a tracking system for all meetings and groups. All groups are to be loaded in the sales CRM
* Build and maintain group blocks
* Execute in house referrals and solicitation programs
* Hold front desk accountable for accurate account tracking in reservation system
* Complete and distribute group resumes to the operations staff prior to the posting of the weekly schedules to ensure proper staffing levels
COMPETENCIES:
* Customer/Client focus with ability to negotiate and close sales
* Excellent verbal communication, phone, and presentation skills
* Business acumen and computer software skills
* Time management and problem-solving skills
* Self-motivated, well-organized and goal-oriented
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
* 1-2 years of sales experience, preferably in hospitality
* Hospitality or business degree is a plus
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