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Position:LGBTQ+ Outreach Worker Car owner and driver is essential
Length of Contract:12 months (renewed annually for 3 years) subject to performance
One week of evenings 7-9pm (Mon – Fri) & some Saturdays
Annual Leave 11 days per full year
Employer opt-in pension contribution3% of salary
Contract Start:1st September 2025
Reporting to:Operational Manager
Purpose
To deliver person-centred outreach support and engagement across Impactful Lives (I.L.) and our partner organisation Impactful Governance’s (I.G.) community projects.
This role will focus on engaging LGBTQ+ individuals, including those with complex needs, to reduce isolation, encourage access to support, and increase visibility of the services we (I.L. & I.G.) provide across Hertfordshire and surrounding areas.
Main Duties
* Maintain and encourage participation at our “Queers & Peers Groups”.
* Directly reach out to LGBTQ+ individuals and communities, including those with additional needs such as disabilities, neurodiversity, or social disadvantage.
* Work our existing database of LGBTQ+ people to update details, retain contact and encourage participation in the many activities we provide or support.
* Build trusting relationships with new and existing service users, offering initial support, signposting, and referrals to relevant internal or under direction to external services.
* Promote our services through community engagement events, social spaces, social media and collaboration with local organisations.
* Identify and attend locations where LGBTQ+ individuals and groups may benefit from LGBTQ+ support, to meet the objectives of the project and partnership.
* Record and report all outreach activities and engagement outcomes using our internal CRM systems recording systems (initial training and induction will be provided).
* Always maintain confidentiality and professionalism, especially when supporting vulnerable individuals and following safeguarding protocols and procedures in accordance with our policies.
* Encourage participation in activities, social groups, and mentoring services run by Impactful Governance and Impactful Lives (Charity No. 1203136).
* Support participants in developing confidence, social connections, and access to resources.
* Work in partnership with other team members to co-deliver inclusive community-led services and events.
* Attend regular supervision, team meetings, and training opportunities.
* Complete venue risk assessments, travel logs, and safeguarding reports when required.
* Comply with GDPR and safeguarding policies and raise any concerns promptly.
* Promote the values of equality, diversity, and inclusion in every aspect of work.
* Contribute toward regular monitoring reports, participant feedback summaries, and impact statistics. You may be asked to write case studies on some clients.
* All individuals from LGBTQ+ communities, particularly those who are isolated, economically inactive, disabled, from the global majority (BAME) or living with neurodiverse conditions.
* Families, carers, and support networks of LGBTQ+ individuals.
* LGBTQ+ people at risk of suicidality, domestic abuse or needing Carer support.
* LGBTQ+ people needing to report Hate Crimes, Hate Incidents or Non-Hate Crime Incidents through our Third Party Reporting Centre for all of Hertfordshire.
* LGBTQ+ groups and LGBTQ+ organisations approved by our Trustees.
Target Audience (Examples, not exhaustive)
* Individuals not currently accessing mainstream services.
* LGBTQ+ adults aged 16+, particularly those with lived experience of disadvantage and children & young people under 16 years (with supervision).
* Parents or Carers of LGBTQ+ if LGBTQ+ individuals are under 16 years of age.
* Intersectional communities (e.g., LGBTQ+ and BAME, disabled LGBTQ+ individuals and older LGBTQ+ people).
* LGBTQ+ residents across Watford, St Albans, Stevenage, Dacorum, Hitchin, Hertsmere and surrounding Hertfordshire towns.
Partnerships
* Attend and support events run by partner organisations, representing Impactful Lives and supporting Impactful Governance in a professional and welcoming manner.
* Build positive relationships with community hubs, charities, and statutory services.
* Signpost individuals to relevant external services including housing, health, employment, and mental health provision upon completion of our projects.
Expenses
* Travel reimbursed at 45p per mile when using your own vehicle for business during working hours (environmental alternatives should be considered first). Travel to and from your regular place of work is not reimbursable, per HMRC guidelines.
·Impactful Governance have set up a partner discounted travel scheme with Arriva for anyone on our programmes or for staff at Impactful Governance | Arriva Bus UK Benefits:
* Payment by Direct Debit
* Monthly tickets
* No photo required
* Unlimited Arriva bus travel every month in the zone(s) of your choice
* No minimum contract - join and leave when you want with no penalty
Leave
A Leave Policy applies and is included within the application process.
All leave must be requested and approved before being taken.
September to August is 12 months = 5.6 weeks FTE (28 days)
0.4 FTE x 5.6 x 52 weeks = 11 days leave entitlement including public holidays.
Leave must be taken firstly during our Annual Closure period (Dec-Jan)
If unpaid leave is taken and therefore not worked, leave entitlement will be affected as leave is accumulated when hours have been worked. In other words, leave entitlement can only be accumulated for time worked and earnt. Any approved leave you request and wish to take before earnt will be as unpaid leave if approved.
Inclusive Practices
An Equality, Diversity and Inclusion Policy applies and is provided during application.
All parts of the LGBTQAI+ are welcome and actively included in our charity.
Impact Monitoring
Your work will contribute to the following:
* Number of LGBTQ+ individuals engaged through outreach
* Number of one-to-one sessions held
* Number of Groups created
* Increase in visibility and access to services
* Feedback gathered from individuals and communities
* Partnerships established or maintained
Beneficiary Outcomes
100% of those engaging with IG and/or ILwill have access to more safe and inclusive spaces where people can socialize without fear of judgment.
Queers and Peers
* Reduced isolation 45%
* Improved social networks 35%
* Increased opportunities for peer support35%
* Improved access to LGBTQ+-Friendly Mental Health Services
* Improved financial literacy 20%
All support materials, systems, and activities created during your role remain the intellectual property of Impactful Lives Charity and Impactful Governance - CIC.
You will report on progress towards targets at meetings and Annual General Meeting (AGM) and be line managed by our charity operations manager, accountable to the Board of Trustees.
Seniority level
* Seniority level
Entry level
Employment type
Job function
* Job function
Administrative
* Industries
Mental Health Care
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