Knoops is recognized for its expertly crafted chocolate drinks, a passion brought to life by Jens Knoop in 2013 with the opening of the first shop in historic Rye. Since then, the brand has expanded significantly, establishing multiple locations across the UK and UAE. Knoops is widely celebrated for its curated chocolate experiences that allow customers to enjoy beverages tailored to their unique tastes. The company is dedicated to delivering exceptional quality and unforgettable customer experiences.
Role Description
This is a full‑time, on‑site role as a Store Manager based in St Albans. The Store Manager will oversee day‑to‑day store operations, manage and inspire team members, ensure exceptional customer service, and drive the store’s success. Responsibilities include supervising staff, managing inventory, ensuring compliance with retail standards, implementing company policies, and optimizing store performance to meet sales and operational goals.
Qualifications
* Strong customer service and customer satisfaction skills to deliver an exceptional in‑store experience.
* Proficient in store management, including overseeing daily operations, staff supervision, and ensuring compliance with company policies.
* Excellent communication skills to effectively lead and motivate team members and engage with customers.
* Knowledge of retail loss prevention strategies to ensure inventory security and operational efficiency.
* Experience in retail, hospitality, or related fields is an advantage.
* Leadership skills with the ability to train, develop, and manage a team effectively.
* Organizational and problem‑solving abilities to handle various responsibilities and challenges.
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