Role Overview
Location: Between our Huntingdon or Peterborough sites
Salary: £40,000 to £45,000 Depending on Experience
Working Hours: Monday to Friday 9:00 to 17:00
Contract Type: Permanent Full Time
Responsibilities
* Working closely with the contract Asset manager and Facilities Managers and supporting the Account Manager to produce data reports.
* Generating and analysing data and trend analysis, seeking out insights to report to the client.
* The creation and programming of MI and KPI reports as well as working with the team to ensure KPI measures are completed monthly.
* Daily, Weekly, Monthly and ad hoc Reporting.
* Providing information and transferring knowledge to various members of the Management team to aid decision making / improve performance.
* Identify opportunities that can improve efficiency of business processes, particularly asset management & compliance, occupancy and performance data.
* Support in the maintenance of the asset database.
* Lead the creation of and embedding of new processes to support Operations.
* Design and development of dashboards.
* Technical experience with BI Visualisation tools.
* Support in complex analytics application configuration to meet end user requirements while also configuring workflows, analyses, templates, reports and other application controls.
What You'll Do – High Level Accountabilities
* To effectively manage the Performance service stream within mobilisation and transition of new accounts in line with the established M&T Standard Operating Procedure and accredited project management principles.
* To ensure the Helpdesk and scheduling function of the account is set up sufficiently and the CAFM setup to compliment these functions.
* To successfully manage and complete effective account recoveries and various change initiatives as and when required.
* To support EMCOR UK’s Business Development Team in selling EMCOR UK’s Mobilisation and Transition and performance/customer excellence product to new and existing clients.
* To be an effective member of EMCOR UK’s Mobilisation and Transition team and complete wider activities to support the strategy of this team.
Roles & Responsibilities
* To effectively establish and manage EMCOR’s relationship with the client counterpart throughout M&T as per the agreed terms of reference document.
* To review and understand the commercial obligations for performance management service delivery.
* To maintain the performance mobilisation programme pack, which reflects the contract scope and agreed processes.
* To design and implement the contract processes for the account in line with EMCOR MOS, SSOW and HSEQ processes.
* To design the SLAs, KPIs and associated reporting mechanism in collaboration with the commercial manager and account director.
* To assume the role of another SME as an when required.
* To complete 100% of allocated performance service stream activities within the M&T programme.
* Prepare and manage performance risk register during mobilisation phase and hand these to contract lead once steady state has been achieved.
* Prepare regular internal status reports identifying current and potential risk and opportunity.
* To design and implement account recovery plans and change projects.
* To continually make suggestions for M&T SOP improvements.
* To complete all M&T admin tasks.
Essential Qualifications & Attributes
* Project Management accredited (ideally AMPQ).
* Change Management accredited (ideally AMPG).
* Six Sigma Accredited (Ideally Green Belt).
* IOSH accredited.
* Extensive experience within a Business Improvement or Performance Manager role as well as a Change Management role.
* Thorough technical knowledge, plus relevant experience, of the operation and maintenance of a TFM environment.
* Demonstrable management and leadership training (ideally ILM3 accredited).
* Knowledge of the current legislation and mandatory standards relating to safe working practices.
* Coaching / Development.
* Valid full driving licence.
* Excellent organisational and interpersonal skills.
* The ability to organize, plan and prioritise work.
* Relationship management skills and ability to manage through a team under direct line management and those non-directly managed.
* The ability to communicate effectively, in both verbal and written forms.
* Capable of fully utilising programs in the MS Office suite to produce written reports, tracking spreadsheets and presentations.
* The ability to establish, implement and monitor high standards of excellence in areas of quality, safety and operational performance.
* Good, all round knowledge of Maintenance Management disciplines.
* Be commercially aware and have a sound knowledge of budget preparation, negotiation and management.
* Be resilient under pressure, with good decision-making skills.
Essential Personal Attributes
* Ability to lead and act with authority when required.
* High standard of personal integrity and professionalism with the adaptability to change.
* The ability to gather information from all relevant sources.
* Ability to think and react to immediate problems and issues without losing sight of or compromising long term goals.
* The ability to make decisions and solve problems - analysing information and evaluating results to choose the best solution and solve problems.
* Deductive Reasoning - the ability to apply general rules to specific problems to produce answers that make sense.
* A good level of interpersonal and customer relationship skills.
* The ability to communicate with supervisors and peers, providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
* Willingness to train, update and improve themselves for the benefit of the contract.
EMCOR UK Benefits
* 25 Days holidays + Bank holidays
* Holiday Buy Scheme - up to 5 days a year
* Industry leading Maternity & Paternity Policies
* Refer a Friend scheme – worth £500 per referral
* GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
* Extensive Learning & Development opportunities, including opportunities for progression.
* Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
* Bike To Work Scheme
* Paid volunteering and charity days
* Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
* Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.
We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic. We believe that a diverse and inclusive workforce fosters creativity and better problem-solving. Equal opportunities for employment and growth supported by our inclusive policies and practices.
#J-18808-Ljbffr