Job Description
The OUS Clinical Site Payments Supervisor will provide leadership and guidance to direct staff and manage the daily activities associated with the execution and oversight of clinical trial payments including contract entry, invoice monitoring and shopping cart creation for 50+ countries. This position will facilitate appropriate resolutions when needed, ensure agreed upon actions are completed and closed in a timely manner, and participate in the development and implementation of process improvements with minimal supervision. Serving as primary contact for escalations, this position will support stakeholders with resolutions. Strong leadership with the ability to lead without authority and effective interpersonal communication is necessary to be successful in this role.
* Manage the daily operational activities of inbox support resulting in resolution or categorization while directing and prioritizing workload for direct reports.
* Primary support includes contract entry, invoice monitoring and shopping cart creation for 1 or more countries.
* Payment business process owner for the purchasing process within SAP for clinical site contracts, monitors and evaluates the effectiveness to ensure timely and efficient processes/handoffs. Liaison with applicable affiliates including CSM, local finance & OUS Contracting.
* Identify opportunities for process improvements related to standard operating procedures within Clinical Site Payments; upstream/downstream processes.
* Responsible for development and maintenance of training materials.
* Continue to improve training, interpretation and guidance on new processes and system functionality to support the project planning, budgeting and resource management. Develop and provide training, presentations and interpretation / guidance to support process / systems and foster best practices. Serve as process / system subject matter expert.
* Supervise a team of 4 or more and evaluate the performance of those individuals; is accountable for the effective performance of the team/individuals.
* Responsible for ensuring all activities are executed in compliance with AbbVie policies, procedures and SOP’s.
Qualifications
* Bachelor degree or equivalent tertiary qualifications required with a concentration in Finance, Accounting or Business preferred. Progressive and related experience in clinicalbudgets/contracts/payments/systems.
* Previous supervisory experience desired
* SAP experience and familiarity with clinical studies is preferred.
* Must be able to manage multiple priorities and adapt quickly to change to achieve required timelines.
* Excellent analytical skills, ability to analyze large volume of data and provide solutions. Proficient in Microsoft Excel and Power Point.
* Proven track record in navigating through complex organizations, and with strong influencing skills to drive initiatives through to their successful conclusion. Leadership and stakeholder management skills preferred.
* Competent in project management and appropriately prioritizes multiple projects/tasks.
* Build and drive team/function relationships, strategy development and plan execution. Anticipate and lead issue resolution. Demonstrates ability to influence others and ‘lead without authority’ evidenced by interactions with Business Partners
* Acts as a mentor to others and “leads through teamwork” cultivating and maintaining positive peer-to-peer relationships.
* Must have clear leadership skills that minimally include strong written and effective interpersonal communication; capability to clearly present, influence, and logically justify proposals; sound judgment; negotiation and conflict management; effective communication across cultures and disciplines; relationship building and fostering teamwork; and training experience.
Additional Information
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: