Are you a fan of routine and class yourself as a bit of a 'clean-freak'..? We need someone to lead our Housekeeping team efficiently and professionally, keeping all aspects of the housekeeping department running smoothly and ensuring our high standards are exceeded to deliver remarkable guest experiences. You'll be capable of managing the day-to-day departmental operation including ensuring we are properly staffed and supervised as required, and that all rooms are cleaned according to the expected company standards, guaranteeing maximum comfort to our guests.
As our Head Housekeeper, your main duties will be:
- Making sure the quality of our housekeeping services are always superb: we have standards - but it's down to you and the team to make the rooms and public areas look their best for our guests
- Managing day-to-day staffing needs, planning and assigning work to team members fairly
- Scheduling routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction
- Working with the Housekeeping Supervisors to develop the team and improve their performance through coaching and feedback, creating performance and development goals for colleagues, and identifying good performance and recognising it as required
- Taking ownership of all critical departmental processes and being involved in resolving any Housekeeping related issues, managing stock control, HR processes and training, payroll etc.
The ideal candidate will have:
- Previous experience in a senior hotel housekeeping position in a similar calibre property
- Attentive, professional customer service skills & be deemed a team-working champion
- The ability to manage a team with a 'leading from the front' approach
About the Hotel
Located in the heart of the Black Country, the Copthorne Hotel Merry Hill–Dudley sits peacefully overlooking the picturesque Canal Marina. The hotel offers 138 modern guest rooms that combine Standard, Club and Suite accommodation. Guests staying in Suites or Club rooms can enjoy 'club benefits' which include complimentary refreshments, a bathrobe, slippers, early check-in and late check-out.
Faraday's Restaurant is a modern and relaxed place to dine with a backdrop of the beautiful Canal Marina.
The hotel provides 11 function rooms that cater for a variety of layouts such as boardroom, theatre, banquet and reception. The Earls Suite can cater for up to 600 guests and comes complete with a private entrance, reception, bar and cloakroom. All rooms feature audio-visual equipment and have Wi-Fi connectivity.
For you
We offer a benefits package including:
· Life Assurance
· Cash Health Plan cover option available
· Career development pathways and regular salary reviews
· Employee Discounted Accommodation and F&B discounts worldwide
· Apprenticeship/Placement/Training opportunities
· Meals Provided on Duty
· Free / subsidised car parking
· Social Events, Wellbeing and Team Activities
· Uniform (Laundry / Dry Cleaning for Uniform)
· Length of Service related holiday scheme
· Recommend a Friend Scheme
… and many more
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.
If this sounds like the perfect opportunity for you then please, apply now
Key Information
* Salary: £31, bonus
* Working hours: 40 hrs weekly
* Address: Copthorne Merry Hill-Dudley, Level Street, Brierley Hill, DY5 1UR
"At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer".
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120+ hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.