About Blank Street
At Blank Street, we believe that rituals matter, and that great rituals make your life better. With coffee shops across the US and UK, we are working to transform the high street grab-and-go coffee transaction into an experience that is higher in quality, hospitality, and joy.
Our Values
* Magic is in the Details: We value attention to detail in everything we do.
* Move as One: We value people who strive to be the best team player.
* “My Home is your Home” Hospitality: We look for individuals who treat others the same way they'd treat a guest in their home.
What's Brewing...
As a Shift Leader at Blank Street, you are a born player-coach who thrives when working alongside a team to deliver quality products. You are a proven people-person who takes pride in giving amazing service experiences and influencing your team to do the same. You thrive for opportunities to serve your community and make a big local impact.
You will spearhead individual, team and location initiatives to drive sales and business performance. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements, and overall be hands-on in the success of your store, your customers, and your team's best interests.
Key Tasks and Responsibilities
* Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy.
* Support your GM and our Training Team to help train new employees to succeed at Blank Street.
* Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed.
* Positive and solution-focused handling of any minor customer issue.
* Leads all initiatives with the operations and marketing teams to increase foot traffic and develop a loyal neighbourhood customer base.
Who You Are...
* Love for cafe culture and people.
* Friendly, open, and approachable person who works well with others.
* Strong knowledge of coffee and equipment is a must.
* Strong decision-making and multi-tasking skills.
* Strong interpersonal communication skills.
* Passionate about delivering excellent customer connections.
* Able to work at a fast pace in high volume environments.
* Be an exemplary ambassador of our brand to new neighbourhoods.
Requirements:
* Experience in the customer service or hospitality industry.
* Availability that meets the needs of our cafes:
o Full Time: 35 hours per week, 5 days of availability required.
o Availability to work between 6:30 am and 9:00 pm.
o Weekend and holiday availability preferred.
* You must be authorised to work in the UK.
Perks:
* Industry-leading pay, bi-weekly payments, pension scheme.
* Barista training program and exciting growth opportunities.
* Unlimited drinks and free food - when on shift.
* 50% off all drinks and food - when you are off your shift.
* Referral incentive scheme - £250 when you refer a friend.
* Pirkx membership.
Application & Interview Process:
* Application Review.
* Online Questionnaire.
* Recruiter Phone Interview.
* Hiring Manager In-Person Interview.
* Offer.
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