We are now looking for an IT Business Analyst to join us on a full‑time basis, working 36 hours per week, for a 12‑month fixed‑term contract to cover a period of maternity leave. Working with modern platforms, you’ll develop your experience across analysis, delivery and continuous improvement, building confidence, capability and professional depth in a role that offers both challenge and purpose.
What’s more, you’ll get to see the real‑world impact of your work across diverse services, from internal operations to visitor‑facing systems, all within a collaborative, values‑driven environment.
Role
As an IT Business Analyst, you will bridge the gap between technology and operations by analysing business processes and delivering effective, well‑supported digital solutions across our organisation.
Working closely with the Application Support team and operational managers, you will document and analyse key business processes to identify improvement opportunities and support change.
You will lead requirements gathering and specification, contribute to IT and enterprise‑wide projects, and help design, develop and implement solutions across systems such as CRM, Power Platform, Power BI and SharePoint, ensuring they meet organisational needs.
Additionally, you will:
* Create and maintain policies and governance frameworks for business applications
* Provide ongoing technical support and system enhancements
* Develop, test and implement bespoke solutions, ideally using the Power Platform
* Support end‑user testing and training, producing clear and accessible documentation
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Qualifications
* Experience supporting business applications in a first‑ and second‑line context
* Experience producing business process documentation and identifying improvement opportunities
* Demonstrable experience of effective stakeholder management to understand business objectives and translate them into functional and technical requirements
* Experience creating comprehensive end‑user documentation
* A strong understanding of Agile methodologies
* A strong understanding of managing and analysing large datasets
* Strong knowledge of ERP and CRM systems, Cloud and SaaS architectures, data mapping and integrations
* Good working knowledge of information security and GDPR principles
Other organisations may call this role Business Analyst, BA, Digital Business Analyst, IT Systems Analyst, Applications Business Analyst, Digital Systems Analyst, Business Systems Analyst, or Business Change Analyst.
About the Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent’s Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.
Benefits
* £42,631 - £50,000 per annum, depending on experience
* 26 days’ annual leave plus public holidays
* Pension scheme (3% employee contribution; up to 10% employer contribution)
* Hybrid/agile working options
* Private medical insurance and healthcare cash plan
* Employee assistance programme and access to mental health first aiders
* Learning and development opportunities
* Cycle to work scheme
So, if you are interested in this unique opportunity as an IT Business Analyst, please apply via the button shown. Successful candidates will be appointed on merit.
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