Job Summary
The purpose of the role is to:
* Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
* Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
* Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Main duties of the job
* Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
* Maintaining and monitoring the practice appointments system
* Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
* Processing and distributing incoming (and outgoing) mail
* Filing and retrieving paperwork
* Processing repeat prescriptions in accordance with practice guidelines
* Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
* Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
* Clearing and re-stocking of consulting rooms as required
* Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
* Ordering, re-ordering and monitoring of stationery and other supplies
* Dealing with clinical waste
* Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
* Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
* Processing Referrals
* Any other duties requested by the Practice Manager
About Us
Greenhead Family Doctors is a husband-and-wife team based in central Huddersfield. We are a training practice with an experienced team of clinicians, care navigators and administrative staff who continually strive to improve the services we offer our practice population. We are dedicated to ensuring that our patients have access to the right healthcare professional, our trained care navigators are here to support and guide patients to the best clinician or service to help them. We support the NHS to promote access to general practice that both reflects the fast-paced modern world as well as being flexible to support the individual needs of patients.
Details
Date posted: 02 February 2026
Pay scheme: Other
Salary: £12.90 an hour
Contract: Permanent
Working pattern: Part-time
Reference number: A4461-26-0000
Job locations: 15 Wentworth Street, Huddersfield, HD1 5PX
Job Description
Job responsibilities
The duties and responsibilities to be undertaken by members of the Practice Administration Team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:
* Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
* Maintaining and monitoring the practice appointments system
* Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
* Processing and distributing incoming (and outgoing) mail
* Taking messages and passing on information
* Filing and retrieving paperwork
* Processing repeat prescriptions in accordance with practice guidelines
* Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
* Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
* Clearing and re-stocking of consulting rooms as required
* Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
* Ordering, re-ordering and monitoring of stationery and other supplies
* Dealing with clinical waste
* Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
* Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
* Processing Referrals
* Any other duties requested by the practice manager
Person Specification
Knowledge and Skills
Essential
* Good interpersonal and communication skills
Desirable
* Good IT skills
Qualifications
Essential
* Educated to GCSE level or equivalent
* Experience of working with the general public
* Strong IT skills
* Ability to work as a team member and autonomously
Desirable
* Experience of administrative duties
* Experience using SystmOne
Experience
Essential
* Experience of working with the general public
Desirable
* Experience of administrative duties
* Experience of working in a GP surgery
Employer details
Employer name: Greenhead Family Doctors
Address: 15 Wentworth Street, Huddersfield, HD1 5PX
Employer's website: https://greenheadfamilydoctors.nhs.uk/
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