Job Title: Brand Operations Executive Reporting to: Operations Director Location: Field-based with regular travel to franchise sites (hybrid working available) Salary: Up to £52,000 per annum + travel allowance, benefits & performance-related bonus
About the Business One of the UK's fastest growing franchise brands in the hospitality sector, this business is redefining fast-casual dining through a focus on quality, consistency, and culture. With ambitious national expansion plans and a rapidly scaling franchise model, the business is building a best-in-class operational platform to support partners and deliver exceptional guest experiences.
The Role As Brand Operations Executive, you'll play a pivotal above-store role in ensuring operational excellence across the franchise estate. Reporting directly to the Operations Director, you'll act as the key connector between franchise partners, central support, and customers — embedding brand standards, driving consistency, and continuously improving performance.
This role is ideal for an experienced General Manager ready to step into a field role and Ops or exceptional Assistant Manager ready to step into a high-impact, multi-site leadership position.
Key Responsibilities Franchise & Field Support Build strong, collaborative relationships with franchise partners and their teams.
Act as the primary operational point of contact for franchisees on brand standards, guest experience, and day-to-day operational matters.
Conduct regular site visits to coach, support, and drive operational excellence.
Brand Standards & Tools Own, maintain, and continuously improve the Brand Operations Manual.
Create and deliver training content, tools, and reference materials to ensure consistency across all locations.
Lead Brand Standards Audits, providing clear feedback and coaching to support continuous improvement.
Performance & Insight Manage and report against the Operations Balanced Scorecard, tracking KPIs including guest satisfaction, compliance, training completion, and delivery performance.
Analyse mystery shopper and audit reports, partnering with franchise operators to improve results and elevate the guest experience.
Guest Experience Manage and respond to customer enquiries and complaints professionally and efficiently, identifying trends and improvement opportunities.
Act as the internal voice of the guest, ensuring insights inform operational planning and operational improvements.
About You Essential Experience as a General Manager or strong Assistant Manager within a fast-paced restaurant, fast-casual, or QSR environment.
Passionate about hospitality, people development, and delivering outstanding service.
Commercially minded with a strong focus on standards, consistency, and KPI delivery.
Confident working with data, systems, and performance reporting.
Strong communicator with the ability to build effective relationships at all levels.
Highly organised, detail-focused, and solutions-driven.
Full UK driving licence and flexibility to travel nationally.
Desirable Experience within a franchised hospitality model.
Exposure to multi-site or central support/head office operations.
Experience creating training materials, operational manuals, or audit frameworks.
Kellan Group (including all of our brands, Berkeley Scott and Xpress Recruitment) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our websites
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