Salary: £60,000 - 60,000 per year Requirements:
* At least 1 year of experience managing outsourced IT or telecoms contracts.
* CIPS Level 4 certification.
* A degree or equivalent in IT, Information Systems, or Business Management.
* ITIL v4 Managing Professional certification or higher.
Responsibilities:
* Manage the full lifecycle for 6 IT/telecoms vendors, including contracts, renewals, and performance reviews.
* Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics.
* Lead the IT governance board; maintain the risk register and support ISO/cybersecurity compliance.
* Control a £700k IT OPEX budget; track costs and manage the asset register.
* Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits.
* Communicate clearly with executives; use NPS/CSAT to improve supplier service.
Technologies:
* ERP
* Support
* ITIL
* Cloud
More:
We are a trusted leader in delivering end-to-end workforce solutions tailored for the infrastructure, construction, and civil engineering sectors. We’re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business in West London. This is your chance to step into a hands-on role where you'll shape supplier relationships, drive IT service improvements, and influence strategic outcomes - while working with a passionate team that is committed to building better lives and stronger communities.
We value our employees and offer a range of benefits to support your well-being and professional growth, including 25 days of holiday per year, a performance-linked annual bonus, and a pension scheme with 5% matched auto-enrollment. We also invest in our people, providing job-specific training and career development opportunities.
If you are commercially sharp, people-focused, and ready to make a meaningful impact, we would love to hear from you!