Overview
Leisure & Spa Manager — Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are looking for a dedicated individual to lead our Leisure club, delivering memorable experiences for guests and members.
What is in it for you
In addition to a competitive salary and personal development opportunities, you will have access to perks and discounts including:
* Health & Wellbeing - complimentary Leisure Club Membership & discounted Golf Rates
* Free Meals on Duty
* Uniform Provided
* Explore Discounts - Marriott Discount Card across 140 countries
* BenefitHub
* Pension Scheme - The People’s Pension
* Employee Assistance Programme
* Career Development and internal transfers within Marriott's global network
* Training and Development programs
Responsibilities
* Lead and oversee all areas of the Leisure club, including daily operations, membership services, treatments, and special events
* Deliver an exceptional member and guest experience; build rapport and long-term relationships with members and guests
* Drive revenue growth, manage budgets, and lead a professional team
* Implement club business strategy to grow membership, revenue and profitability
* Achieve Net Member Movement targets
* Deliver market-leading service to guests and members
* Drive and retain membership; stay updated with industry developments
* Maintain high levels of customer care; focus on retaining existing users
* Manage maintenance, repairs and cleaning of facilities including pool plant and spa
* Handle complaints and incidents
* Cashing-up and stock records
* Utilize management information to improve provisions and schedules
* Ensure facilities and services meet health and safety standards
About you
* Proven track record in a leadership role within a luxury Club & Spa environment
* Strong background and knowledge of the Leisure industry
* Forward-thinking and motivating leader
* Excellent engaging communicator
* Passionate about people; able to mentor, motivate, coach and develop team members
* Approachable, friendly and engaging
Note: This above description is not intended to establish a total definition of the job, but an outline of the duties. Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
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