About Our Client
Our client is a prominent player in their industry. They are a mid-sized company that takes pride in providing top quality service to their customers, ensuring their experiences are nothing short of exceptional.
Job Description
* Manage a large customer service team, ensuring high levels of customer satisfaction.
* Develop and implement customer service policies and procedures.
* Handle complex customer complaints and queries.
* Monitor and report on team performance.
* Train and mentor new team members.
* Work closely with other departments to improve overall customer experience.
* Ensure compliance with industry regulations and company policies.
* Strive for continuous improvement in service delivery.
The Successful Applicant
A successful 'Contact Centre Manager' should have:
* Proven experience in a management role within a contact centre.
* Strong leadership and team management skills.
* Excellent communication skills, both verbal and written.
* A customer-focused approach.
* Problem-solving skills and the ability to handle complex customer complaints.
What's on Offer
* A competitive salary of £40,000 - £45,000 per annum.
* Hybrid working (Manchester, 3days per week expected)
* A comprehensive benefits package full details on the job description
* A positive company culture that values teamwork and customer service excellence.
* Opportunities for professional development and growth within the company.
If you are a driven and experienced Contact Centre Manager looking for a new challenge, we encourage you to apply.
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