Customer Service Advisor - European Language Speaker
Maidstone (Hybrid)
26,500 per annum
We are currently recruiting for a Customer Service Advisor fluent in a European language to join our growing team based in Maidstone.
The Role
This is a hybrid position, with:
* 1 day per week in the office (Maidstone)
* 4 days working from home
You will be responsible for delivering excellent customer service to our European clients, handling queries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
* Respond to customer enquiries via phone, email, and chat
* Provide support in your native/target European language and English
* Resolve customer issues efficiently and professionally
* Maintain accurate records of interactions
* Work collaboratively with internal teams
Requirements
* Fluency in English + one European language (e.g. French, German, Spanish, Italian, Dutch, etc.)
* Previous customer service experience (preferred)
* Strong communication and problem-solving skills
* Ability to work independently in a remote setting
What We Offer
* Competitive salary of 26,500
* Flexible hybrid working model
* Supportive and collaborative team
* Opportunities for growth and development
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
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