Role: Head of Delivery Management – Enterprise Integration Salary : £71,500 - £82,132 per annum Type: 12-month secondment / 12-24-month fixed-term contract Location: Glasgow / Darlington / Llandudno Pension: 28.97% employer contribution Closing Date: 22nd June 2025 (23:59) Is it time you unlocked your potential? Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services. SLC now have an exciting opportunity for a Head of Delivery Management (Enterprise Integration) to join us on a fixed-term basis for the next 12-24 months within the Technology Group here at SLC. In this role, you will show excellence and champion the delivery management role, leading the community of practice by building capability, fostering excellence, and ensuring the recruitment of the right people for the right teams. You will support professional development and continuous improvement within their community while overseeing the delivery of technology solutions across all channels of voice and customer operational technologies, ensuring seamless integration and exceptional performance. A strategic thinker with a deep understanding of omni-channel environments, you will possess excellent leadership skills and a proven track record in managing complex technology projects. You will collaborate with other heads of roles to drive effective cross-functional delivery, acting as a skilled team leader who confidently communicates the value of the role to both digital and non-digital stakeholders while maintaining credibility and influence across departments. This is your chance to shape the future of technology delivery at SLC—where innovation meets impact, and your leadership makes a difference! SLC offer a blended working model which will typically be 2 days in the office and 3 days from home. What you bring: Degree-level qualification in computing, engineering, scientific or mathematical discipline (or equivalent industry experience) with proven change leadership capabilities to drive fundamental strategic transformation Extensive technical leadership experience managing delivery teams across multiple simultaneous work streams (10s to 1000s of person days) through full software development lifecycles in mission-critical environments Senior stakeholder management and line management expertise, including mentoring teams, managing budgets over £0.5m, and reporting to executive level while developing agile cultures and practices Enterprise Architecture knowledge with ability to bridge business and technical strategy, plus deep understanding of modern software development practices, project/risk management, and Agile methodologies API integration expertise including knowledge of API-led connectivity patterns, proficiency with MuleSoft Anypoint Platform for API design/management/deployment, and Salesforce APIs (REST/SOAP) for system integration Cloud and contact centre technology experience with Amazon Connect APIs, AWS CCaaS solutions for contact centre setup/management, and Oracle Cloud Infrastructure (OCI) Migration Hub for cloud workload migration Vendor management and delivery track record with experience defining commercial arrangements, managing vendor performance, and successfully delivering/integrating complex products and services in public or private sector environments Specialised technical experience in data transformation and mapping between systems, Java runtime updates execution, and Avaya IVR technology integration with enterprise-scale Agile framework development Benefits You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes: 28 days annual leave plus 8 public holidays Option to buy/sell annual leave Flexi-time and enhanced flexible working options available Option to join the Civil Service pension scheme Life insurance cover for 4 x annual salary Enhanced company sick pay and family leave including maternity, paternity and adoption Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme EDI Commitment SLC are committed to ensuring our recruitment processes are inclusive for all candidates and will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail, please email ask_recruitment@slc.co.uk.