Employment Type: Permanent/Full-Time
About Circles UK Ltd Circles UK Ltd is a subsidiary of Sodexo Group, specialising in concierge and front-of-house services designed to enhance employee wellbeing, workplace experience and worklife balance. Circles provides a wide range of onsite and virtual solutions that support employees and organisations, including lifestyle management, event support, workplace services and customer engagement.
With a focus on exceptional service and operational excellence, Circles aims to deliver seamless, high-quality support that enriches the daily experience of clients and employees alike. Our mission aligns closely with Sodexos commitment to improving the quality of life for people and organisations worldwide.
Job Overview We are looking for a confident, proactive and service-driven Workplace Experience Lead to join our team in Stevenage (SG1 2NY). The role requires delivering first-class, in-person concierge services to employees and visitors, ensuring a warm, efficient and high-quality experience throughout their time onsite.
You will act as the face of the workplace, supporting daily requests, coordinating services, managing onsite enquiries, and helping foster a welcoming and professional environment.
If you are personable, organised and passionate about delivering outstanding customer service, we would love to hear from you.
Key Responsibilities Serve as the main onsite point of contact, delivering a warm and professional welcome to employees and visitors.
Manage and respond to in-person enquiries, requests and service needs in a timely and customer-focused manner.
Support day-to-day workplace operations, coordinating services and liaising with internal teams and external suppliers.
Assist with onsite events, bookings, logistics and employee engagement activities.
Uphold a strong knowledge of building amenities, workplace processes and available onsite/offsite services.
Maintain accurate records of interactions, requests and follow-up actions.
Ensure all service delivery meets Circles UKs standards for excellence and client satisfaction.
Required Qualifications & Skills Previous experience in concierge, front-of-house, customer service or hospitality roles.
Outstanding communication skills with a warm, engaging and professional manner.
Highly organised with the ability to multitask and prioritise effectively.
Ability to remain calm, confident and solution-focused in a fast-paced environment.
Strong attention to detail and a proactive approach to service delivery.
Ability to build rapport quickly and maintain strong working relationships.
A genuine passion for delivering exceptional customer experiences.
What We Offer Competitive Salary: £30,000 per annum.
Professional Development: Ongoing training and career-development opportunities.
Benefits Package: Pension, wellbeing programmes, discount schemes and more.
Employee Recognition: A culture that values and celebrates outstanding service.
Supportive Working Environment: Be part of a forward-thinking, people-focused organisation.
How to Apply Interested candidates are invited to submit their CV and cover letter outlining their suitability for the role.
Equal Opportunity Employer Circles UK Ltd is committed to equality of opportunity and welcomes applications from all backgrounds. We conduct shortlisting, interviewing and selection without regard to age, disability, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, sexual orientation or trade union membership.
We celebrate diversity and are committed to creating an inclusive environment.
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