IT Support Engineer - Cranfield
Do you love getting hands-on with tech and solving problems on the spot? Want to play a key role in supporting the magic behind our interactive escape room experiences? Did you know Tenpin is not just about Bowling...? We are about all thing's entertainment! Arcade Machines, Pool Tables, Cocktails, Pizzas, and Burgers! Oh! and not forgetting our Karaoke Rooms and Escape Rooms. We have something for everyone to enjoy, whatever the occasion. A career at Tenpin is like no other. Build Your Future. The opportunities are endless, and the benefits are pretty cool too!
The Role We're on the hunt for a proactive and practical IT Support Engineer to join our Escape Room team. In this dynamic role, you'll travel between our sites across the UK, making sure our escape room systems are running smoothly. From mounting projectors and configuring control tablets, to diagnosing system faults and documenting fixes, you'll be the go-to person keeping our experiences glitch-free and immersive. Whether you're installing tech in a brand-new room or supporting live environments, your work directly impacts the guest journey - making every mystery feel seamless. You'll collaborate closely with the IT team and site staff to troubleshoot issues, carry out preventative maintenance, and guide others through technical challenges. This role includes participating in an on-call rota to support critical out-of-hours issues - and the salary has been set to reflect this added responsibility. If you enjoy working independently, love problem-solving, and thrive in a fast-paced environment where no two days are the same, this could be the role for you.
Skills You Need
* Field-based IT support experience
* Hands on installation and configuration
* Strong troubleshooting skills
* Windows OS and AV systems knowledge
* Clear documentation and communication skills
* Clean UK driving licence with access to a car
Our Fantastic Benefits
* 33 days holiday (including Bank Holidays)
* Enhanced Maternity, Paternity, Adoption leave
* Enhanced pension contribution - 5% joint contribution
* Discretionary Bonus Scheme
* Tenpin Treats - Retailer discounts, Smart Tech and Best Doctors
* Free Bowling
* Medicash
* Employee Assistance Programme
* Free counselling
* Life assurance (4x annual salary)
* Birthday off
Career Development Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
What Happens Next? Ready to grow your career with us? Click apply and complete our quick 2-minute application.