Distribution Coordinator
£29,000
40 Hour week
Monday – Friday
Rotational shifts
7am – 4pm
730am -430pm
8am – 5pm
Cardiff
Position Overview:
The primary responsibility of the Distribution Coordinator is to provide customers with the highest standards of customer service ensuring that we effectively plan and meet customer promises and deliver in full and on time, whilst optimising EBIT.
Key Responsibilities
• Maintain visibility of production and transport availability to enable proactive influencing of distribution plan development
• Capture and place customer orders in line with quotations ensuring that information is accurately captured within systems and in adherence with defined processes
• Build and optimise a distribution plan which enables product delivery to meet customer needs and which supports development of a balanced and efficient distribution plan, liaising with the Commercial Team, Operations Team and Transport Team where needed to enable this
• Plan driver rest times and proactively manage and enable adherence to H&S policy
• Contact all customers on the day prior to delivery to confirm orders and delivery schedule
• Respond to changes in the plan driven by customer circumstance, production availability etc, minimising customer impact where possible, proactively contacting customers to alert them to changes which will impact delivery
• Ensure transport and distribution process compliance and maintain data integrity to enable informed decision making, including the capture of declined orders and lost volume
• Build and maintain strong relationships with customers, over the phone, to understand potential sales opportunities and alert the Commercial Team where appropriate
• Proactively influence and review shared performance KPIs (eg. Plan adherence) to drive improvement in customer experience and distribution efficiency
• Implement changes to ways of working in line with Customer & Commercial Excellence initiatives.
Skills, Knowledge and Expertise
• You’ll enjoy managing competing priorities and a dynamic work environment
• Overcoming operations and logistics challenges to delight customers
• Highly effective communicator and facilitator, able to collaborate across teams and levels
• A self-starter who is commercially focused and responds appropriately on your own to improve outcomes and process’s and assumes responsibility for your own performance
• Strong organisational and multitasking skills
• Proficient in MS Office (Word, Excel and Powerpoint) Word and experience with CRM software
• Strong analytical skills with the ability to generate insights from data
• Strong verbal and written communication
• Attention to detail and a right first time attitude
• Effective conflict resolution and is adaptable and resilient.
Benefits
• A tailored, competitive salary
• Company Pension Scheme
• 33 days annual leave inclusive of bank holidays
• Share Saver Scheme
• Company Life Assurance Scheme
• Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
• Broad learning opportunities and career progression pathways.
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