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Control Room Operator - 6am-6pm/6pm-6am, Lurgan
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Client:
Staffline Group PLC
Location:
Lurgan, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
13b3493ffa75
Job Views:
3
Posted:
08.05.2025
Expiry Date:
22.06.2025
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Job Description:
Pay Rate: £ per hour
Hours: Full-time
Shift Pattern: 4 days on / 4 days off - two days followed by two nights (6am-6pm / 6pm-6am)
What you will receive:
* Competitive hourly pay
* Full training and career development opportunities
* Supportive and collaborative team environment
* Overtime opportunities
* Comprehensive benefits package including access to online GP services, death in service benefit, share options, and retail discounts
* Free on-site parking
About the Role:
Key Responsibilities:
* Responding to alarms in a timely and accurate manner
* Handling inbound and outbound calls efficiently and professionally
* Logging incidents, documenting all relevant information, and completing reports to be shared with clients
* Supporting clients with alarm testing, including fire alarm and system checks
* Remaining calm and focused during real incidents, escalating appropriately and communicating updates clearly
* Performing proactive monitoring and client-specific tasks such as camera checks and audio verifications
* Managing access control systems through intercoms and password verification
* Adhering to all operational procedures and contributing to team targets
* Acting as the primary operator for key accounts including NBS, FUJI, RR, SAINS, and EE
What we are looking for:
* Previous experience working in a switchboard or call centre environment
* Excellent interpersonal and communication skills
* Ability to remain calm under pressure and handle fast-paced environments
* Strong attention to detail and accuracy when logging incidents and managing alarms
* Ability to work independently and collaboratively as part of a team
* Proficient in Microsoft Office including Outlook, Word, Excel, and PowerPoint
* Willingness to learn, take initiative, and demonstrate a high level of professionalism
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