Key Responsibilities
* Manage the smooth day-to-day administration of a dedicated portfolio of group risk clients.
* Act as the first point of contact for client, provider, and internal queries.
* Build and maintain strong working relationships with clients, consultants, and insurers.
* Respond proactively to queries from clients and insurers within agreed timeframes.
* Coordinate scheme administration including claims, invoicing, underwriting, accounts, and benefit communications.
* Gather and validate data required for annual policy renewals, ensuring high levels of accuracy.
* Support the Consultant with reporting and the preparation of renewal documentation and client presentations.
* Check all correspondence for discrepancies and raise queries where appropriate.
* Maintain accurate client records using the internal back-office system in line with company procedures.
General Responsibilities
* Collaborate effectively with team members and managers to ensure a high-performing support function.
* Maintain compliance with internal procedures and industry regulations.
* Undertake training and keep up to date with industry and product developments.
* Recommend and support improvements to processes and service delivery.
* Contribute to ad-hoc tasks and projects as required.
Skills & Experience
* Previous experience in Group Risk Administration or Employee Benefits (essential).
* Working knowledge of Group Income Protection, Group Life, Critical Illness, and Death in Service schemes.
* Excellent organisational skills with the ability to prioritise a busy workload.
* Strong communication and relationship-building abilities.
* High level of accuracy and attention to detail.
* Proficient in Microsoft Office, especially Excel, and experience using CRM/back-office systems.
* Self-motivated with a proactive approach to problem-solving.
What’s On Offer
* Competitive salary dependent on experience
* Comprehensive benefits package
* Friendly and collaborative working environment
* Opportunities for development and progression
* Hybrid working flexibility (following induction)
If you’re looking for your next step in Group Risk administration and want to be part of a supportive and professional team, we’d love to hear from you.
Apply now or get in touch for a confidential discussion. #J-18808-Ljbffr