Patient Services Representative (PSR) - Children's Super Ninos Clinic
Preferred qualification: Bilingual, English and Spanish speaking. Shift: Full‑Time, 8:00 AM – 5:00 PM. The Patient Services Representative I coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility.
Essential Responsibilities
* Schedules patient appointments, either by telephone or in person.
* Provides information about clinic operations.
* Obtains patient demographics on new patients and updates demographics on established patients.
* Answers telephone calls and distributes to the appropriate people.
* Coordinates schedules as directed to patients requiring multiple services.
* Greets patients as they come into the clinic for scheduled appointments.
* Accepts payments and writes receipts.
* Distributes encounter forms and inspects the form for completeness and accuracy.
* Ensures the resident and faculty signatures are on the encounter form and chart.
* Copies insurance cards and uploads into the EMR as appropriate.
* Balances and closes personal Cash Drawer Reconciliation, daily.
* Prepares ancillary forms for other services (e.g. x‑rays, vascular services, etc.).
* Promotes the organization’s Patient Portal for communication between patient and clinic.
* Pulls patient charts for appointments or to file lab, x‑ray, hospital information or other information into the chart.
* Copies medical records for patients and other providers or facilities.
* Makes up new patient charts and/or packets of information.
* Talks to patients about financial accounts.
* Verifies insurance eligibility and primary care physicians for patients.
* Secures referrals to other providers for HMO patients.
* Secures referrals from PCPs for HMO patients to be seen in the clinic.
* Collects and verifies proof of income in order to determine what sliding‑scale discount is appropriate, if any.
* Monitors and acts on WQs in EMR for Referrals.
General Responsibilities
* Performs other duties as assigned.
Minimum Qualifications
Education Requirements
* High School Diploma or GED required.
Experience Requirements
* 1 or more years of professional work experience required.
License/Certification/Registration Requirements
* None required.
Knowledge/Skills/Abilities Requirements
* Strong verbal and written communication skills.
* Strong customer service skills.
* Ability to work effectively with other employees, patients, and external parties.
* Proficient with the use of Microsoft Office tools.
* Knowledge of hospital policies and procedures.
* Keyboarding skills sufficient to meet the requirements of the position.
Benefits
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.
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