Overall responsibility for providing an efficient administrative support service to clinicians to meet internal and external standards/performance indicators Annual leave cover, Standing Operating Procedures, technological changes and MDT management/Virtual clinics. Provides support to identified clinicians: managing diaries; support with software systems, organising meetings, rotas, leave & associated cover, teaching, training, performance and induction activities. Investigate and collate information for DATIX incidents/complaints as required by clinicians or service management. Oversee patient pathway (RTT, Diagnostics and Cancer) progress for nominated clinicians; calculating referral to treatment dates, monitoring progress and following up activity (e.g. investigations), liaising with Waiting List team as required, arranging inter provider referral & transfer of information and investigating potential breaches identified by the Waiting List Manager. Oversee the smooth running of nominated clinics; managing and maximising capacity, cancellations & rescheduling, arranging additional clinics and urgent patient appointments (< 1 week) within patient pathway requirements and Service Level Agreements. Main point of contact for patient and third parties (e.g. other clinicians, GP, police, social care, legal) to resolve queries, respond to requests for information or notify third party of information as required by clinicians. Provide information to assist performance reporting and resolution of queries or complaints (e.g. DATIX) as required. To provide a service for the transcription and typing of communications, reports and correspondence in line with trust contracted timescales across the relevant service line through appropriate prioritisation delegation and supervision. To monitor expenditure for a delegated budget from the relevant Administration Manager e.g. stationery and timesheets.