Location : Blackwood, Caerphilly NP12 4AB Role Type : Full time Hours : Mon-Fri 40 hours a week Reporting to : Head of Client Services COMPANY BACKGROUND Vibrant Energy Matters Ltd is a fast growing property services business, delivering a range of solutions to estate agents, social housing providers, and the general public. Its current revenues are £6.5m per annum with a business plan to grow its revenue and profit considerably over the next 3-5 years. The business has a corporate shareholder profile, being owned by the three largest estate agency businesses in the UK (Countrywide Plc, Connells Group, LSL Plc). Vibrant is a high volume, transactional business, currently performing over 600 transactions per day across the whole of the UK, through use of its home based Property Partner network. MAIN PURPOSE OF THE ROLE The Client Success Manager is responsible for growing the revenue base of the business from an existing client pool. The role holder will be totally focused on revenue growth and be passionate about spotting and closing growth opportunities. Working with high volumes of data the CSM will analyse trends of volumes coming from existing clients and generate a target list from that data. The role holder will then work to generate additional and consistent volumes from those clients. Working closely with the Head of Client Success, the Sales Team, and the Marketing Team the role holder will have a passion for sales and growing a revenue base. OUR VALUES Care to Own It Resilience Find a way, or make one Simplicity Be Human KEY ACTIVITIES Responsible for increasing revenue from the existing client base Responsible for self generating sales leads and opportunities (from the existing client base) Responsible for upselling additional products to existing clients Responsible for analysing client data to spot revenue generating opportunities Responsible for collating customer feedback and continuous process improvement Responsible for new client reporting Support internal reporting of client retention and other key business metrics Be available to attend both nationwide and regional events ACCOUNTABLE FOR Revenue growth from existing client base Creating and closing leads from the existing client base Analysing client volume data to spot opportunities Delivering new products and services to existing client base Collating client feedback and delivering to the Client Care Managers for action EXPERIENCE Essential At least 5 years demonstratable experience in either a telesales or face to face sales role Demonstrable experience of the accurate maintenance of a CRM system Desirable Demonstrable experience of successful account management (existing clients) Experience of the residential property services market Demonstrable experience of working within a high volume customer service environment ESSENTIAL PERSONALITY TRAITS Takes initiative Enthusiastic and optimistic Persistent Ability to work under pressure and manages stress well Influencing skills Ability to empathise Excellent customer service skills Excellent negotiation skills Organised Handles conflict well BENEFITS A performance related bonus (up to 10% of salary), paid quarterly 22 Days Holiday, plus 8 days bank holidays Company Auto Enrolled Pension – Company Matched contribution up to 3% Salary is depending on experience