Job Title:
Client Account Executive
As a result of a number of significant new client wins, we are looking to hire multiple new team members into our UK-based client services team.
Company Overview:
Connect Auto is a globally renowned specialist in digital retail and customer engagement for automotive OEMs and retailers, offering bespoke data, website, fleet remarketing and analytics solutions in over 100 markets and 42 languages. The company blends technology and automotive expertise to deliver integrated, multi-award winning, programmes. Working in partnership with the best-known and most-respected car brands in our industry; we take our role, responsibilities and the trust that our clients place in us incredibly seriously.
Location:
Primarily office-based in Cobham, Surrey, England with potential for flexibility once established in the role.
Job Purpose:
As an Account Executive at Connect Auto, you will support our Client Services team and Commercial Director in building strong relationships with our automotive clients (OEMs, national sales companies, and retailers), assisting with project co-ordination, account support, reporting, training and ensuring high levels of customer satisfaction.
You’ll help bridge the gap between client needs and our in-house developed solutions — contributing to retention, delivery excellence, and the success of our global programmes.
Key Responsibilities:
Client Relationship & Support
* Serve as a key contact for assigned automotive accounts and assist in day-to-day client communications
* Help deliver proactive support, updates, and issue resolution in co-ordination with senior staff
* Build and maintain strong client rapport through regular check-ins and account reviews
Account & Project Co-ordination
* Assist our Account Directors and Managers with onboarding, launch, and milestone tracking for digital programmes
* Co-ordinate internal resources (technical teams, product specialists) to meet client expectations
* Translate client requirements into quantifiable and actionable development activity
Sales & Growth Activities
* Support in preparing proposals, presentations, and client reports
* Help identify opportunities for upselling and cross-selling relevant services
* Participate in internal strategy discussions to support account growth plans
Market & Customer Insight
* Gather and organise customer feedback for product and service improvements
* Monitor data and trends to help identify areas for value delivery
* Demonstrate system relevance and usage of tools to nominated client contacts
General Duties
* Contribute to team meetings and collaborative planning
* Uphold the reputation and standards expected of Connect Auto at all times
Skills & Competencies:
Required
* Strong communication skills — both written and verbal
* Full, clean driving license with ability to commute daily to our office in Cobham, Surrey
* Excellent organisational and time-management abilities
* Customer-centric mindset with an eagerness to learn
* Proficiency in MS Office
Desirable
* Previous internship or experience in account management, sales support, customer facing role in car dealership
* Interest in automotive technologies, digital platforms, and retail transformation
* Familiarity with platforms like Jira, Google Analytics, Teams
Personal Attributes:
* Professional and proactive approach
* Presentable and customer-relevant appearance
* High attention to detail and problem-solving skills
* Adaptable team player who thrives in a collaborative environment
* Enthusiastic about helping clients succeed and delivering value
Opportunities & Growth:
Experience or qualifications in this specific role are not required. We will provide foundational experience in client management, digital retail solutions, and exposure to global automotive accounts. Successful candidates may progress into Account Manager roles with increasing responsibility as the company, and they, continues to grow.
Our primary focus is on employing individuals with the correct attitude, approach and mindset. We will reward them with a challenging and fulfilling role in a global leading company in our industry, and with the opportunity to progress.
Salary:
Between £25k and £30k