Role Overview
The Reception and Appointment Clerk works in an office‑based role, booking appointments and managing our telephone systems. The role requires liaising with a wide range of enquiries and often involves working with the Treatment Bookings team, Clinic Coordinators, Medical Secretaries and the Nurse Specialist Support Team. The clerks provide a frontline welcome, support, information and signposting to patients being treated and living with a cancer diagnosis, as well as patients with non‑malignant blood conditions. They work across the Bristol Haematology & Oncology Centre and the Myrtle Road Administration Office within a multidisciplinary team.
Responsibilities
* Welcome patients to the department, ensuring that patient information held is correct (address, telephone numbers, GP details, Next of Kin details) and that attendance is recorded on Medway/Mosaiq.
* Liaise with patients, wards, clinical staff, GPs and Trust support staff in person, via telephone and email as required.
* Communicate effectively, promptly and accurately, applying discretion and tact where necessary, with written, telephone and face‑to‑face contact with patients, visitors, other Trust staff and external agencies.
* Escalate patient queries, capacity problems and other issues to the line manager or relevant clinical staff as appropriate.
* Provide appropriate and timely information to all visitors to the department or in response to telephone calls in accordance with the Data Protection Act and departmental guidelines.
* Serve as a point of contact for outpatient and treatment‑booking telephone calls into the department.
* Liaise with nursing and medical staff to ensure that planned day‑unit sessions run on time, have all relevant patient notes, and that patient notes are prepped with necessary paperwork and labels.
Benefits & Equality
We particularly welcome applications from Black, Asian and minority ethnic candidates. The Trust offers support for health and wellbeing, career development through management and training, and a commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
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