🌟 Position: Service Sales Administrator
🏢 Company: KLEEMANN UK GROUP
🌍 Location: Ashford / Hybrid
📑 Department: Sales
📄 Contract Type: Permanent, Full-time
Join KLEEMANN UK GROUP, a global leader in the lift and elevator industry, as we continue to deliver excellence in vertical transportation. We are seeking for a Service Sales Administrator to supports the Service and After-Sales in the UK. 🚀
Scope of the Role
The Service Sales Administrator supports the Service and After-Sales department by preparing quotations, coordinating small repairs and upgrade works, and providing administrative and customer support. The role focuses on commercial and administrative activities linked to modernisation repairs, small works, and any actions required to keep lifts operating safely and reliably. This position acts as a central link between customers, engineers, and internal teams.
Key Responsibilities
Small Repairs & Modernisation Sales Support
* Prepare, issue, and follow up quotations for:
* Small repairs identified during maintenance or call-out attendance
* Modernisation repairs and small upgrade works
* Safety-related works required to keep lifts compliant and operational
* Track all open quotations and carry out regular follow-ups to support conversion.
* Ensure pricing is accurate, consistent, and supported by appropriate technical information.
* Assist with creating proposal packs for small upgrade or improvement works.
Customer Communication
* Be the primary contact point for customers regarding repair quotes, job recommendations, and upgrade queries.
* Provide clear, timely updates on quotation progress and job status.
* Handle customer objections or questions and escalate technical queries when necessary.
Coordination & Internal Liaison
* Work closely with Service Engineers to gather information for accurate quoting.
* Liaise with Service Controllers/Planners to ensure accepted works are scheduled promptly.
* Collaborate with Accounts to process purchase orders, invoices, and customer account updates.
Administrative Duties
* Maintain accurate records of all quotations, approvals, and work status within the CRM/ERP system.
* Keep repair logs, modernisation files, and customer details up to date.
* Prepare weekly/monthly reports on quotation activity, conversion rates, and sales pipeline.
* Maintain digital documentation, templates, and filing systems.
Skills & Experience
Essential
* Previous administrative experience in a technical, engineering, or similar service environment.
* Excellent communication skills (written and verbal).
* Strong accuracy, attention to detail, and organisational skills.
* Competency with MS Office (Excel, Outlook, Word).
* Ability to manage multiple quotations and tasks simultaneously.
* Customer-focused with a professional telephone manner.
Desirable
* Experience in the lift/elevator industry or building services.
* Familiarity with repair workflows, modernisation processes, or lift safety requirements.
* CRM/ERP system experience (e.g., SAP, Joblogic, Salesforce).
Key Attributes
* Proactive and self-motivated.
* Strong team player with a collaborative approach.
* Calm under pressure and adaptable to sudden changes in priorities.
* Problem-solving mindset with a willingness to learn technical details.
* Reliable and committed to high-quality work.
Key Performance Indicators (KPIs)
* Timeliness and accuracy of repair/upgrade quotations.
* Quote-to-order conversion rate.
* Quality and responsiveness of customer communications.
* Administrative accuracy and CRM/ERP compliance.
* Effective coordination with engineering and service planning teams.
What We Offer
💼 Competitive salary (commensurate with experience)
🚗 Company car or car allowance
💰 Pension scheme
🌴 28 days annual leave plus bank holidays
📈 Opportunities for professional development and career progression
Equal Opportunities & Accessibility
KLEEMANN UK GROUP is proud to be an Equal Opportunities Employer. We value diversity and inclusion and are committed to providing a workplace where everyone can thrive. If you require any reasonable adjustments during the recruitment process, please let us know.
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