Due to workload and a new IT system being implemented, we need help please
Do you have great people and communication skills?
Do you have some experience doing 1st Line IT Support - sorting out the basic IT issues - have you turned off / on again? Have you rebooted? All the time being friendly, calm, helpful and professional?
Are you available asap for 6 months or so?
If 'yes' we could have a lovely little contract for you!
Location: Houghton Regis, Beds
Rate of Pay: £12.74ph rising to £14.40ph after 12 weeks
Benefits: additional holiday pay
free parking
Days/Hours of work: Mon- Fri 9am 5pm (35 hours per week)
Overview of the role:
* 1st Line Technical Support using Service Desk Software (Samanage).
* undertake UAT testing with the team when required
* Provide efficient and effective support to system users.
* Ensure that service desk requests are logged and processed efficiently, effectively and in a timely manner
* Resolving tickets on a 1st line level and where necessary, take detailed info and escalate to a more senior IT personnel for support.
* Undertake any other related work under the direction of the IT Management Team
Person Requirements :
* Highly motivated with excellent administrative and organisational skills
* Good experience of IT systems and accurate keyboard skills
* Excellent customer service skills, both in person and on the telephone
* Experience in working in a customer focused environment
* Ability to work independently and also as part of a team
* Previous Service Desk experience
This is a temp role to start asap - so if you are available for about 6 months or so and fancy earning a bit of money in the meantime doing a 1st line support role and have the requirements then please send your CV to James Newbury Appointments now for review. if you do not hear back within 3 working days unfortunately you will not have been shortlisted but thank you for your interest and we do hope we can help on another occasion