Overview
Join to apply for the Store Colleague role at JD Sports Fashion
Established in 1981, JD Sports Fashion Plc is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with colleagues working in stores across multiple markets. JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 company since 2019.
We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience for customers. JD Group offers opportunities for career development for those motivated by progression.
Responsibilities
* Provide exceptional customer service by greeting customers warmly and ensuring they receive the best experience.
* Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing add-on opportunities.
* Maintain high visual and merchandising standards by keeping the shop floor clean, well-stocked, and displays organized according to brand guidelines.
* Support store operations by assisting in other departments as needed, representing the company professionally and adhering to safety guidelines.
* Process sales transactions, including accurate cash handling and card payments.
* Upsell and cross-sell products to maximise sales opportunities.
* Maintain stock levels on the shop floor and ensure shelves are organized and appealing.
* Address and resolve customer queries in a professional manner.
* Collaborate with colleagues to achieve store targets.
Role Objectives And KPIs
* Contribute to achieving or exceeding the store's monthly sales target.
* Drive KPIs including Units, Conversion, ATV, UPT and maintain a high Net Promoter Score.
* Achieve upselling or cross-selling targets and ensure stock is replenished on the shop floor.
Skills And Experience
* A positive attitude in a fast-paced, customer-focused retail environment.
* Willingness to develop yourself, your career, and learn new skills.
* Confident interpersonal and communication skills with customers.
* Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits
* Company discount on products in-store and online across brand family (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
* Access to exclusive deals and offers from partners through the benefits platform (TELUS Health).
* Access to counselling services, digital health and well-being advice through the benefits platform.
* Health cash plans and a wide range of internal development courses.
* Apprenticeships and accredited qualifications (England Only) – Earn while you learn.
* Discounted gym memberships at JD Gyms and access to colleague networks.
* Opportunities to volunteer and contribute to JD Foundation and other positive-change initiatives.
* Incremental holiday allowance.
Employment Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Retail
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