Senior Manager, Technical Services
Permanent
Reading - Hybrid working
MBNL deliver the mobile infrastructure that enables digital Britain. This is achieved by providing Transmission and Operational Services to EE/BT and Three.
MBNL’s Technical Services team manages technical planning and virtual delivery activity across the shared network and carries out some configuration work on the shareholders unilateral estates by request.
Reporting to the Head of Transmission, this role is responsible for ensuring that strategic and BAU activities across the network are managed and delivered appropriately. Translating the wider team vision and roadmap for their areas of the business. This is a hybrid role with circa 4 days per month in Reading and 4 days per month in Solihull/Warrington.
What you’ll be doing:
* Leading cross-functional teams, suppliers, and shareholder stakeholders to deliver high-quality transmission services.
* Driving successful implementation of technical network changes to meet MBNL design and HSQA standards.
* Maintaining seamless network continuity while managing multiple moving parts in a dynamic environment.
* Managing and motivating external partners and contract resources to hit targets across cost, time, and quality.
* Taking swift action to address delivery underperformance, implementing recovery strategies and escalating issues when needed.
* Overseeing supplier performance through structured reviews, reporting, and governance meetings.
* Proactively reforecasting budgets and collaborating with finance and programme teams to keep things on track.
* Ensuring stakeholder alignment on site rollout plans, timeframes, and evolving requirements.
* Championing exceptional service delivery internally and externally—always raising the bar.
* Embodying and promoting The MBNL Way—being a visible role model, change agent, and continuous improver.
What you'll bring to the role:
Must-haves:
* Proven line management experience and strong leadership presence.
* Deep understanding of RAN, Transmission and associated delivery processes.
* A strategic mindset with the ability to influence across all levels and functions.
* Demonstrated success managing third-party suppliers in a high-stakes environment.
* Strong budgeting and financial reforecasting experience.
* Excellent communication, stakeholder engagement, and risk management skills.
Nice-to-haves:
* Background in process optimisation and continuous improvement.
* Experience coaching and developing others to unlock their full potential.
* Knowledge of employment law and experience managing employee relations issues.
* Passion for creating an inclusive, engaged, and thriving team culture.
MBNL – building strength through inclusion.
At MBNL we embrace equality, diversity, and inclusion. People are at the heart of everything we do and collectively we strive to create an environment where everyone can flourish. By fostering an inclusive environment, we are championing each other’s uniqueness. Inclusion & Diversity within MBNL will unlock innovation and continue to evolve how we work, to help us deliver world class infrastructure for our Shareholders and their customers.
We will work creatively to offer flexible working arrangements, (like non-standard hours, part-time, remote working). We want to support you to build your career without sacrificing your personal priorities.
MBNL are proud recipients of the Armed Forces Covenant Gold Award, and Disability Confident accredited.